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I received some books yesterday that I had requested from a WL forum. They were in a manilla envelope with no tape at all to protect or secure the books... Just closed with the clasp on the envelope. One side was totally torn open (surprised the books were still in it!) and there were several other holes and rips. The books were wrapped in plastic, which was great and none of them were damaged. BUT one has a cut that goes through the cover and several pages, like a box cutter was used on it, but no cut in the plastic. These past couple of weeks I've received four packages that have no tape for protection on thin envelopes, so they were torn so badly on the sides and just about everywhere. One was to have 2 books in it, but 1 was lost and the other was still in it with an USPS damage sticker on it. (I marked that one received and PM'd the sender about what happened.) Tape is not a requirement, correct? In a situation like the first, do I mark RWAP by USPS? I feel bad because these were WL'd books from a forum, if that makes sense:) I'm not sure if I want to ask for the point back for the cut book, but I won't be able to repost it. Sorry if this has been discussed previously. I'm just not sure what to do and how to word it if I RWAP it... Advice is greatly appreciated!!:) |
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The books were wrapped in plastic, which was great and none of them were damaged. BUT one has a cut that goes through the cover and several pages, like a box cutter was used on it, but no cut in the plastic. If the cut is less than an inch, and not on text pages, it's allowed. If it's more than an inch, it's RWAP by the sender. They shouldn't have sent it if it was cut/ripped/torn more than what the guidelines allow. You should request the credit back from the sender if it's large. If the damage is under the plastic, and the plastic is fine, it would not be RWAP P.O. They obviously couldn't have done that damage. One was to have 2 books in it, but 1 was lost and the other was still in it with an USPS damage sticker on it. (I marked that one received and PM'd the sender about what happened.) You did this right, not marking the missing book received, because you didn't receive it. PMing the sender may help them re-think their wrapping technique. And they won't know if you don't tell them. And since the guidelines leave a lot of leeway in packing material, it's always going to be an individual thing. Some people will mummy a book, and other's not realize that scotch tape alone isn't allowed and will not do the job. I think people should also be aware that small cover tears that meet guidelines when wrapped can turn into bigger tears on the book if it can slide around inside the wrapper at all. So wrapping snuggly and using good packing tape can keep a postable book with a small tear from arriving with the tear enlarged.
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Tape IS a requirement. If you read the wrapping instructions they clearly say to use packing tape and to tape the wrapper tightly around the book. Unfortunately this site is rather black and white about issues like this. To them once the book leaves the sender's hand, any damage that occurs must be attributed to the PO rather than to poor packaging by the sender. I think that is wrong and totally unfair to the PO. It's not their fault when someone doesn't wrap up corners and they end up stuck in a machine. The Post Office will even reject a package wrapped as you describe (or at least my PO will). I saw them do it once when the person in front of me gave them a package that looked a lot like a book in a manilla envelope. The PO clerk gave the package back and told the person to wrap the package tightly around the book and then come back to mail it. The clerk told the person that the exposed corners were likely to get caught in their sorting machinery. BTW, if the two books were wrapped in plastic together, that's probably why they were still in the package. It is another reason why wrapping in plastic is a good idea. It keeps books together. I once received a shipment of six books where one entire side of the package was torn off. I truly believe if the books had not been wrapped together in a plastic bag, that some of them would have fallen out and gone missing. |
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Thanks:) Wasn't too sure about tape being a requirement. I wrap tape around the whole package because I know that packages can get caught up in a machine. (There was one time when I only wrapped around the edges thinking that it would be handled better, being first class, but it still got damaged!) These books weren't damaged so no RWAP (the one that was cut is about an inch). But I hate leaving a note to the sender about the wrapping... Not sure how to word it without being rude. I suppose I'll just leave a remark in the box available when marking the book(s) received. It is frustrating getting packages that have no tape for protection and are so torn up. |
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edited to add: I didn't catch that the books hadn't been damaged themselves. If it's only the packaging that wound up being damaged, then a polite, informative message to the Sender about their wrapping technique is definitely in order, but otherwise I would think "no harm, no foul" would apply. Still, should anyone happen upon this thread while looking for help on resolving damaged packaging containing damaged items, the Help Center information might prove useful. My original post: From the Help Center: A book is considered Damaged by USPS if it was damaged in transit (while in the mail).
I've underlined what I believe to be the information most pertinent to the op's issues, and emphasized in bold a response to Kate's comments. As much as it might not be fair to blame the Post Office, it's not like they're going to get their account suspended for poor swapping habits. If the damage occurred at the Post Office, then it's the Post Office that damaged the book. If the wrapping contributed, there are places where the requester may say so should they feel inclined, and there is the option of asking for a refund in such an event. Last Edited on: 3/23/10 1:03 PM ET - Total times edited: 1 |
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Be careful about parroting the tape requirement. Put in an envelope, I've never heard of tape a requirement. I could be wrong but I believe the taping instructions are for use when using the PBS wrapper or brown paper etc ... NOT when dropped in an envelope. I agree, people don't understand the importance of not allowing a book to slide around in an envelope, especially a manilla one, but there is no rule against it (wrapping suggestions, yes) and no tape required when the book is put in a sealable envelope. Last Edited on: 3/23/10 1:11 PM ET - Total times edited: 1 |
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OK:) I thought tape may not be a requirement, just a suggestion. Everyone, thanks for the help! |
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The PBS wrapping instructions do have this to say about manilla envelopes. Manila envelope
Sounds to me like the DO want the sender to use plenty of tape with a manilla envelope, so NOT using tape would be grounds for asking for return of a credit if a book was damaged enroute. |
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The Help Documents do state that if a Damaged by PO was due to poor wrapping technique, the sender should refund the credit. If it was bad luck (things do get damaged even when well wrapped unfortunately) then the sender is not obligated to return the credit. |
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Sounds to me like the DO want the sender to use plenty of tape with a manilla envelope, so NOT using tape would be grounds for asking for return of a credit if a book was damaged enroute. See, I interpret these as guidelines because elsewhere in the help docs they are specific about what is a RULE and where you can ask for a credit back and when you MUST follow something OR "this will happen.". Help Documents do state that if a Damaged by PO was due to poor wrapping technique, Very subjective and very difficult to prove in many cases. And honestly, I'll have to go look that u in the help docs cuz I've never seen it before. In no way do I condone just throwing in a manilla envelope and mailing but I've never heard of it being OK to ask for a credit back because someone does use tape on a manilla envelope. |
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I wouldn't ask for a credit back for someone not using tape:) I would if a book got damaged because of poor wrapping, which has only happened once if I remember correctly. On the other hand, I received a book that was torn into pieces while in transit and it had nothing to do with poor wrapping. It's like the suggestion of using plastic of some sort to wrap the book in. I received one book that was twice the size of a normal book because of the water damage made from rain while in transit. And it was not a legit reason to ask for a point because it is not required to wrap in plastic. I suppose there are many different thoughts of what is considered acceptable wrapping:) |
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If your book was damaged en route due to poor packaging, you should refund the credit. The problem here is that it all hinges on opinion of "poor packaging" and obviously in almost all instances the sender thinks they wrapped it well enough to make it and the receiver disagrees because the only way they are getting the credit back is if the damage is somehow the sender's fault.
I've never heard of tape a requirement. I could be wrong but I believe the taping instructions are for use when using the PBS wrapper or brown paper etc ... NOT when dropped in an envelope It doesn't actually ever call it a requirement, but the alternative wrapping option do repeatedly say to tape edges and seams: Alternate Packaging:
Last Edited on: 3/24/10 2:05 AM ET - Total times edited: 2 |
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General Guidelines for Wrapping:
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I don't think general wrapping guidelines were the problem here nor were any of the highlighted areas. Did you have a reason for posting that, Patty? I don't see anything about not using tape and losing a credit, nor anything about manilla envelopes or postal RWAP. Can you help? Should she mark it RWAP by the USPS? Should she ask for a credit back for the cut book since she feels she can't repost it? |
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At the very least I think you should let the sender know about what happened, and hopefully she will wrap more carefully in the future. If you don't let people know what their packages look like when they arrive, they have no way of knowing. |
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Yeah, I wanted to do that but I wasn't sure how to word it without seeming rude. I think I wrap my books good to keep them protected but if I were wrong I would like someone to let me know:) I'm terrible with words though! |
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