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Topic: Should I contact the requester about a lost book?

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Subject: Should I contact the requester about a lost book?
Date Posted: 2/6/2008 4:10 AM ET
Member Since: 1/10/2008
Posts: 345
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One of the first books I mailed out has now been officially "lost."  I've sent the requester two PMs which have gone unanswered. 

 

On her profile, she has a link to her website, where she posts almost daily to her blog, so I know she's not on vacation or having other problems getting on the 'net. 

 

Should I send her an email to the address she has posted on her website?  I'm thinking there shouldn't be a problem with this, since we're pretty much left to our own devices in these situations. 

 

Are there any other suggestions? 

Date Posted: 2/6/2008 5:50 AM ET
Member Since: 2/24/2007
Posts: 6,447
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She may not log into PBS every day. I know when I have had books lost (sent to me) I just let the system work. But if someone had pm'd me about it I would certainly answer them.

I'm not sure about the protocol of contacting someone outside of PBS. But with the new buddy system her email addy might be available.

Date Posted: 2/6/2008 8:28 AM ET
Member Since: 2/28/2007
Posts: 2,164
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I've been in this situation before.  I sent a PM and got no response after a book went lost.  After a week with no response, I sent an email to R&R about it and they got back to me within a couple days basically advising me to be patient.  So, I waited another week, and she did finally mark the book received and sent me an apology PM stating that her life had been chaotic lately.  So, if you still get no response after a couple weeks, I'd send an email to R&R. 

Date Posted: 2/6/2008 8:37 AM ET
Member Since: 11/14/2005
Posts: 6,421
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You are left to negotiate these things between yourselves, but if the other person is not responding to PMs that is not negotiating, and R&R frown on people not responding to PMs and will gently encourage them to communicate at the very least.

Date Posted: 2/6/2008 10:53 AM ET
Member Since: 8/23/2007
Posts: 26,510
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I would say since she has publicly posted her email addy on a Blog then go ahead and  send her a message.  Just be polite and ask if she's gotten the book to please mark it received.

Date Posted: 2/6/2008 11:18 AM ET
Member Since: 10/13/2007
Posts: 36,445
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Why not post on her blog, saying" hi ,I hope you got the book ok and hope she is enjoying PBS as much as you are" etc.  Most people check their blogs all the time and like people reading and visiting it.

Date Posted: 2/6/2008 12:12 PM ET
Member Since: 8/10/2005
Posts: 4,593
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I guess I'm not sure what the problem is, or why you would want to contact the person? Did you have delivery confirmation that says the book was indeed delivered? (Even that is no guarantee--it just means it was delivered *somewhere*...not that the right person got it.) I myself mark books received when I get them, so I tend to operate on the assumption that others do the same...so I would tend to think that if she hasn't marked it received, it's because she hasn't gotten it. Books do indeed go lost sometimes.

I think if I were the requestor I would be a bit peeved if someone were to continually send pm's asking "did you get the book? did you get the book?" I would, however, at least respond to the first PM, and I can see where that would be annoying not to at least receive a response.

Cheryl

Date Posted: 2/6/2008 3:01 PM ET
Member Since: 1/10/2008
Posts: 345
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Why not post on her blog, saying" hi ,I hope you got the book ok and hope she is enjoying PBS as much as you are" etc.  Most people check their blogs all the time and like people reading and visiting it.

 

I don't think this would be right.  She isn't blogging about PBS. 

 

 

Date Posted: 2/6/2008 3:09 PM ET
Member Since: 1/10/2008
Posts: 345
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I think if I were the requestor I would be a bit peeved if someone were to continually send pm's asking "did you get the book? did you get the book?" I would, however, at least respond to the first PM, and I can see where that would be annoying not to at least receive a response.

 

I didn't realize sending her two PMs could be considered "continually" PMing her considering this book was mailed to her almost a month ago. 

 

I'm out a beautiful book and have no credit for the "swap."  That's why I want to contact her. 

 

It's very possible that she got this book in the mail, and it got put under the kids' homework on the hall table, fell under the front seat of her car, got stuck in a purse or brief case -- it could be anywhere.  Giving her the benefit of the doubt doesn't have to mean she didn't get the book. 



Last Edited on: 2/6/08 3:10 PM ET - Total times edited: 1
Date Posted: 2/7/2008 6:55 AM ET
Member Since: 8/10/2005
Posts: 4,593
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Well, no--two PM's isn't continually PMing her--I guess I just tend to believe that things are simply the way they seem to be--the book went lost. It happens. When I receive books, I open them by the computer, check them over carefully for problems and then mark them received--I know not everyone is as responsible as I am, but I guess I choose to just let the system do its work and trust that those I'm sending books to WILL mark them when they get them. 

That said, I've sent about 1,035 books now over the past 2 1/2 years, and I have had only four of those go lost...but it does happen. Maybe it is just easier for me to be more cavalier about it because it's happened so seldom to me and because I've been doing this awhile now. I need to remember what it was like being new and being worried about each and every book I sent out getting to its' new home okay. I apologize for minimizing your concern...after awhile, it does get easier to let those books go and to trust that a great majority of the time, PBS works just like it's supposed to. :) 

I once received a book seven months after it went lost--it was a mass mkt paperback, perfectly and simply packaged in the PBS wrapper, sent just when the sender said it was according to the metered mail postmark...who knows where it spent the months in between.

And just yesterday I got a book (a beautiful hardcover, by the way) that had been sent to me in September...the bubble mailer it was in had ripped open, destroying part of the address label and the book was also damaged on one side--the USPS must have found the PBS sending slip inside the book and they did forward it on to me in a big mailer with the original packaging inside. I marked it received with a problem, but the sender did get their credit.

Anyway, happy trading! I hope your book arrives at its new destination soon.

Cheryl

Date Posted: 2/7/2008 1:22 PM ET
Member Since: 1/10/2008
Posts: 345
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Hi, Cheryl --

 

I'm sure if I had already had the success you have, I wouldn't be concerned about this one book either.  Probably, if I ever get to the point where I've sent out over 1,000 books, I won't even notice a lost one. 

This particular book was among five I sent out in my first "batch."  It was sent by first class mail since I already had a box of large, sturdy envelopes with "first class" marked all over them.  The other two that I sent to the same area arrived quite awhile ago.  It looks like the person I sent the book to registered a few months ago, posted some books, turned off all email notifications (or is ignoring them), and perhaps auto-WL'd this book.  I can't tell how many books she's sent out or received because she doesn't have this information on her profile.  A lot is just guess work on my part, of course, because I don't have access to much information about her. 

The book is WL'd by two other people and was in pristine condition.

Of the seven books I've received so far, three were unpostable.  

So my "track record" is pretty dim, percentage-wise, so far, compared to the numerous success stories here.  I've sent out almost 30 books (most of which are still in transit), but this is the only one with that, to me, deserves special attention, not only because it is "lost" but because of some other things that constitute "red flags" to me. 

I don't like someone "bugging" me with PMs, either.  As a matter of fact, that just happened this week and it was quite irritating -- but it was looking like this person intended to PM me every *12* hours. 

I just want to make it clear that I don't think this lady "stole" the book.  I think something very ordinary is going on -- I just want to know what it is.  And you never know, she might want to know, too. 

Date Posted: 2/7/2008 1:33 PM ET
Member Since: 8/16/2007
Posts: 15,183
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I would recommend staying within the PBS community for contacting her. Continue to PM her requesting a response one way or another. If she get annoyed by too many PMs, to bad, all she has to do to stop them is to answer you. Going outside of PBS and contacting her through other means might have her complaining to R&R that you are harassing her. It sucks that you are starting out with some bad swaps, but in the grand scheme of trading here, it shouldn't be the norm.