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I've requested & received two cookbooks from here that were in excellent condition--I was honestly surprised in their condition. One could have been a never-been-used book, and the other, althought published many years ago, was also in impeccable condition for its age.
Today, I received a WL cookbook with some brown liquid stains that just kinda gross me out. The help docs say that if there is staining, there must be a PM to determine if the requestor still wants it. Had I gotten a PM about the staining, I would have passed on this copy. (For reference, I copy & pasted the help doc info below.)
My question, is how do I politely PM the person explaining that I wouldn't have accepted it, had I known about the stains and that I would like my credit back? (I want to emphasize that I need help with how to do this diplomatically.) Thanks!
According to the guidelines, I think you are within your rights to ask that your credit be refunded. The sender should have PM'd you first to describe the staining. I have a feeling that the sender will argue the point but he/she didn't follow the guidelines.
Dear PBS Member,
I am very sorry to have to mark your book "RWAP-Damaged by Sender". The cookbook you sent me (name here) had XX stained pages. While PBS allows cookbooks to have some stains, the condition of the cookbook MUST be agreed to, via PM, before the book is mailed out.
Here is a snippet from the PBS rules:
If I had been advised in advance about the staining, I would have declined this book. Therefore, I would appreciate it if you would refund my credit for this transaction.
If you would like the cookbook mailed back to you, I would be happy to do so, if you send me an additional credit to cover the return postage. (This return process is also defined in the PBS rules).
I would appreciate a response from you by (give a date a week forward). When my credit is returned, I will be happy to mark this transaction "Resolved".
Thanks very much!
Last Edited on: 6/18/09 6:40 PM ET - Total times edited: 2
Thank you so much! I was afraid if I wrote one myself, it would be too emotional or too wimpy to ask for the credit back or (even worse) too nasty meanie sounding.
I hope you are just a diplomatic person or very gifted writer, and not someone who has a lot of experience writing RWAP-damaged by sender PMs.
Jeri: I have no intention of keeping this book. I'm holding onto it until the sender responds, if she wants it back, I'll send it to her for a postage credit. I understand that most people use their cookbooks in the kitchen, but I don't. My bookshelf is in my bedroom, and I don't want to bring food-stained books into my bedroom. When I follow a recipe from a cookbook, I copy the recipe onto a piece of paper, and let the paper get icky, not my precious book!
Plus, the brown color of the stain is really grossing me out. My head knows it is food, but the color suggests something else.