Coping with Difficult People Author:Robert A. Bramson, Ph. D. The Comprehensive Classic Program Now Available on Four Cassettes — We've all encountered them: bullies, the wet blankets, the yea-sayers that never come through. Often we're left fumbling for words, stumbling toward the door ... frustrated, enraged or depressed. — Now Psychologist and management consultant Dr. Robert M. Bramson shares his classic... more », best selling communications/ business program on how to deal with "difficult people". He shows it is possible to remain sane, dignified and optimistic while dealing with even the most problematic individuals.
Lively, illustrative vignettes will teach you how to:
+ Identify difficult types, from too-good-to-be-true to the too-hot-to-handle, and from the perennial gossip to the eternal clam.
+ Master the step-by-step procedures that will neutralize any negative or hostile encounter.
+ Understand your own style of thinking and how it affects your ability to deal effectively with each type.
The ultimate guide for slowing down bulldozers and unlocking closed doors, this comprehensive edition of COPING WITH DIFFICULT PEOPLE has already helped thousands of people rid themselves of their business headaches and can do the same for you.« less