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Topic: Cover images being restored following the server problems two weeks ago

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Subject: Cover images being restored following the server problems two weeks ago
Date Posted: 12/11/2015 12:32 AM ET
Member Since: 8/20/2007
Posts: 1,020
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Many images disappeared on members' shelves and book lists following the server problems that the site experienced two weeks ago, and many images submitted after the server problems were also not showing up after being approved.  The PBS Team has been working to restore the images and to correctly display newly submitted and approved images. Although the progress in the past couple of days has been encouraging, I think there is still more work to be done.

If you noticed that images on your shelf or book lists had disappeared, check them again to see if they have been restored. I and others who are watching this will be interested to learn if lost images are being restored correctly.

Also, over 350 images that had been uploaded over the past two weeks have been cleared from the pending image queue in the past day or so. If you uploaded images in during this timeframe, check to see if they are now showing up. You can post here to say whether your recently uploaded images are or are not displaying.

Thanks!



Last Edited on: 12/11/15 1:24 AM ET - Total times edited: 1
Date Posted: 12/11/2015 7:55 AM ET
Member Since: 4/22/2006
Posts: 4,627
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Although I don't have a large bookshelf, some of the images had been missing.  Just checked and all images ARE showing now.  Thanks.

Date Posted: 12/11/2015 9:52 AM ET
Member Since: 9/19/2006
Posts: 3,348
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All Of my images are back. I was previously missing at least 15.

Pam

Date Posted: 12/11/2015 3:44 PM ET
Member Since: 8/19/2007
Posts: 4,243
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The only ones that aren't back for me are those that I posted right after the site went down. There are about 6 covers. Do I need to repost them? Pat

Date Posted: 12/11/2015 11:37 PM ET
Member Since: 8/20/2007
Posts: 1,020
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That's great ot hear, Karen, Pamela and Pat. Any others? And is anyone continuing to have problems with disappeared or missing images not being restored?

Also, I suggest reposting those 6 cover images if you haven't already, Pat. Thanks!

Date Posted: 12/12/2015 7:58 AM ET
Member Since: 12/17/2013
Posts: 235
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All of my images that were missing from my bookshelf are back also.  smiley

Date Posted: 12/14/2015 3:27 PM ET
Member Since: 4/28/2009
Posts: 9,576
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Mine are back too!

Date Posted: 12/14/2015 11:01 PM ET
Member Since: 8/20/2007
Posts: 1,020
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I received the following upldate from the PBS Team today.

"The server issues we had removed the images temporarily from our server, and we had to re-load them. It took a while to do that, since there are many millions of images and we didn't want to slow the site down, so it had to go on at a low rate in the background. The images should be pretty much back to normal now."

If you are still seeing problems with images that disappeared, you might want to contact the Team to let them know about it. If so, you should include the ISBNs of books that still have cover images that disappeared and have not yet been restored.



Last Edited on: 12/16/15 12:05 AM ET - Total times edited: 2
Cathy A. (Cathy) - ,
Date Posted: 12/15/2015 9:33 AM ET
Member Since: 12/27/2005
Posts: 4,124
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I'm still seeing some odd things. I uploaded a bunch of images on Saturday. Some were replacements for existing covers where the colors or wording had been changed between the initial design and the final publication; others were for new books that had no images yet. For some of these, I'm seeing only the small image. (All the uploads were large images.) See below for an example. I see the small image on my WL, but when I click on the title, I get the no cover available image on the book details page.

 
Journey to Munich (The Maisie Dobbs Mystery Series)
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Journey to Munich (The Maisie Dobbs Mystery Series) :: Jacqueline Winspear
ISBN-13: 9780749020163 - ISBN-10: 0749020164 - Book Type: Hardcover
Wish Date: 12/3/2015 - Your position: 1 of 7 - Estimate: N/A


Last Edited on: 12/15/15 9:34 AM ET - Total times edited: 1
Date Posted: 12/15/2015 3:58 PM ET
Member Since: 8/26/2006
Posts: 9,327
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This is all good news!

Cathy, if the images you posted were to replace an existing image, it will typically take longer for the images to show up. Sometimes they appear within a few days, but if they aren't showing up, I don't repost them until 2 weeks have passed.

With "Journey to Munich", it's hard to say. The larger image could have been lost in the ether, or it may just be delayed.  I'd suggest waiting a day or two, at least, then reposting.

Date Posted: 12/16/2015 12:34 AM ET
Member Since: 8/20/2007
Posts: 1,020
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Cathy, when I looked at "Journey to Munich", several strange things are occurring. I see the Small image both on the book details page and when I click on that image to see what should be the XLarge size. When I go to images.paperbackswap.com to look at the different image sizes, I see the Small image for sizes Small and XLarge, the Medium blue box for the Medium image, and the XLarge blue box for the Large image.

I also saw results like this last week when checking other images that I had approved either the same day or the day before. However, note that there is a reasonably good chance that the images you uploaded only a few days agao (Saturday) may still be pending approval because image approvers haven't been clearing out the queue as quickly as usual due to the problems we've had on the site recently and because at least two of us have not been on the site much in the last several days. If I see images still in the pending queue tonight I'll let you know.

 



Last Edited on: 12/16/15 11:13 PM ET - Total times edited: 1
Date Posted: 12/16/2015 1:25 AM ET
Member Since: 8/20/2007
Posts: 1,020
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Cathy, I've been working on image approvals tonight and have found  seven images so far that you submitted, including "Journey to Munich". These are all probably images you submitted on Saturday and that are not yet showing up for you. I approved each of them tonight, and will send you a PM with the titles for you to check. If they are not showing up within a day, please either send me a PM or post a reply here.

Cathy A. (Cathy) - ,
Date Posted: 12/16/2015 9:08 AM ET
Member Since: 12/27/2005
Posts: 4,124
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Thanks Patty and Chris.

I am seeing the small image in all 3 places for several of the ones you PM'ed me as newly approved. There may be a backlog of file conversions that need to happen to get the images processed for all 3 sizes, especially if the team wasn't able to restore all images and they have fill in the gaps by converting existing files. I'll wait a few days and check again.

Date Posted: 12/16/2015 11:42 PM ET
Member Since: 8/20/2007
Posts: 1,020
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I just checked all 7 of Cathy's images that I approved last night and 3 are displaying correctly on their book details pages in both sizes (the large and XLarge images) and all for images sizes are showing on images.paperbackswap.com (s, m, l, xl). But 4 of the images are not yet displaying correctly on their book details pages nor on images.paperbackswap.com. I'll check again a little later tonight and again tomorrow night.