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Topic: Cover upload procedure?

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Subject: Cover upload procedure?
Date Posted: 8/27/2007 1:36 PM ET
Member Since: 2/11/2007
Posts: 808
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A week ago, I sent pics on three of my books. One was done relatively soon, and the other two have not been added. I tried to re-submit them, and got a "those are pending" message. Is this normal to have pics on the same request list post that far apart? I feel as though they are "lost in the system" but hesitate to send an inquiry email about it.

Date Posted: 8/27/2007 7:51 PM ET
Member Since: 6/25/2006
Posts: 416
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I'm having the same problem John.  I think I will give it a little more time.  Sometimes the people that do that job get tied up with real life issues.  If nothing happens by next week I will probably e-mail a question.

Date Posted: 8/27/2007 8:01 PM ET
Member Since: 8/26/2006
Posts: 9,308
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Also, with the server having issues this past week, I imagine things are even crazier.  I know one of the main approvers is away from home for a few days, so I'm assuming there'll be a bit of a backlog to go through when she returns.

Date Posted: 8/27/2007 9:08 PM ET
Member Since: 2/11/2007
Posts: 808
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Thanks - I can surely wait, but wasn't sure if it meant my others on the same request form were "in limbo" and needed to be cleared and re-submitted.

Date Posted: 8/28/2007 12:34 AM ET
Member Since: 11/14/2005
Posts: 6,421
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Actually, I've had images come up for approval that I know were uploaded several days apart from others (they were my own, that's how I knew :)

And I would say Pat and Mona both hit nails on the head, I was out of town, the servers have been weird, we do have lives that interfere with our fun :(    And, I'm serious with that, I'd much rather be approving images than doing a lot of my real life issues! hahaha

I did also get a PM from someone else that noticed another problem with images, so there could well be an issue going on that I haven't seen yet, since I just got back home, and haven't been to the image approval page yet.

Give it a few more days, and then feel free to send me a PM directly if you still get the "image already pending" msg. Thanks!

Date Posted: 8/28/2007 12:37 AM ET
Member Since: 8/2/2006
Posts: 725
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They are all done by volunteers and It generally only takes a few days, at most 3-5 when they are up-to-date. But I believe that there are some system issues and it has slowed them down.

 

ETA: Sherry is one step ahead of me.....

 

 



Last Edited on: 8/28/07 12:38 AM ET - Total times edited: 1
Date Posted: 8/28/2007 3:41 PM ET
Member Since: 4/12/2005
Posts: 113
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As of this minute all the images that were waiting to be approved have either been approved or a pm was sent with an explanation of why they weren't approved (most common reason is that the image hasn't been cropped).

If your images aren't there, I'd check to be sure they were cropped, and resubmit.  There was an issue again where images were approved but they weren't making it to the database, but that should be fixed now.

 

Date Posted: 8/28/2007 3:51 PM ET
Member Since: 11/14/2005
Posts: 6,421
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Thanks so much for the update, Sarra! We appreciate you taking the time to come and let us know! I hope that stupid glitch stays gone this time for good!!!

Date Posted: 8/28/2007 4:36 PM ET
Member Since: 2/11/2007
Posts: 808
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The covers I had been concerned about are there now - thank you all very much for your responses and assistance!