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Topic: No Credit Assurance if DC is not scanned?

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Subject: No Credit Assurance if DC is not scanned?
Date Posted: 3/26/2008 2:49 PM ET
Member Since: 10/21/2007
Posts: 3,430
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I've been using printable postage and DC with my packages & dropping them in the blue box.  I have 2 or 3 packages that I mailed out a couple of weeks ago, and they have yet to be scanned.  I know with DC they don't have to be scanned until delivery, but I'm starting to wonder if I should have the postal workers scan my packages to get credit assurance.  I read a post from a member who writes "Please Scan" on all her packages.  Will this work?  I just want to make sure my packages are "registered" if they happen to go missing.  Any advice?

 

 

Edited to add question mark to title to be more accurate



Last Edited on: 3/27/08 1:56 PM ET - Total times edited: 1
Date Posted: 3/26/2008 3:03 PM ET
Member Since: 8/16/2007
Posts: 15,184
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If you are using printable postage, your credit is guaranteed; as soon as you mark it mailed you get your credit. Just using PBS DC is when you get no credit assurance if it is not scanned.

IMHO marking the packages isn't going to make that much difference on whether it gets scanned in route or not. As for taking it in to be scanned when you mail it, many PO employees will refuse to scan packages unless you are buying the postage at that time, some have been told they cannot scan DCs for electronic postage.



Last Edited on: 3/26/08 3:03 PM ET - Total times edited: 1
Date Posted: 3/26/2008 3:04 PM ET
Member Since: 9/30/2005
Posts: 513
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Are you using PBS printable postage?  If you use this you get your credit as soon as it's marked mailed. 

I think writing "please scan"  would depend on your local post offices policy on scanning packages.  Mine refuses to scan any package that has printable postage. 

Date Posted: 3/26/2008 3:15 PM ET
Member Since: 10/21/2007
Posts: 3,430
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Oh, shoot, I meant to post this on the USPS board. 

Thanks for the advice on postal workers scanning the packages.  I don't want to bother with it anyway.  I like being able to drop my packages in the blue box.

I do use the printable postage.  I think I got mixed up when I read the help documents about DC.  I was probably looking on the section with DC only, rather than printable postage and DC. 

I figured that writing "please scan" would be hit and miss.  I mean, I'm sure that every postal worker that handles the package is not going to scan the package. 

Date Posted: 3/27/2008 1:54 AM ET
Member Since: 8/23/2007
Posts: 26,510
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You get the credit as soon as it's marked mailed if you use PBS printed postage. If you print it off paypal or another source-no instant credit.

Cathy A. (Cathy) - ,
Date Posted: 3/27/2008 11:07 AM ET
Member Since: 12/27/2005
Posts: 4,111
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Just wanted to chime in that the title of this thread: No Credit Assurance if DC is not scanned is inaccurate. If you purchased DC, then you get Credit Assurance even if your book is never scanned. Since it can't be granted automatically in that case, you just have to write in and ask for it using the Contact Us link at the bottom of the page.

Date Posted: 3/27/2008 11:40 AM ET
Member Since: 2/12/2008
Posts: 4,470
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I tried to get my P.O. to manually scan my packages. They did the first few times, but when they started to realize it was going to be a habit, they nearly went postal & have since refused. They say if I'm only paying 18 cents, it doesn't get manually scanned at drop off. If i'm willing to pay the 55 cents to have them do it at the counter, then they will.

I almost lost an eBay item and would have had to fork over the money and get a neg feedback, because it wasn't scanned along the way. You really can't depend on the last mail carrier to scan it upon delivery, even if they are supposed to. I hate that.



Last Edited on: 3/27/08 11:41 AM ET - Total times edited: 1
Date Posted: 3/27/2008 12:08 PM ET
Member Since: 8/16/2007
Posts: 15,184
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Cathy A- have actually had this happen where you got a credit on a book (sent with PBS DC only) that went lost in the system and was never scanned? Because the help docs clearly state "...If your package sent with PBS-DC is lost or misdelivered after USPS has scanned it, you still get QuickCredit automatically."  If a book is never scanned and never marked as rec'd, you do not get the credit.  There is no proof you ever mailed the book so I would be surprised if R&R granted a credit in that case.



Last Edited on: 3/27/08 12:09 PM ET - Total times edited: 1
Date Posted: 3/27/2008 2:03 PM ET
Member Since: 10/21/2007
Posts: 3,430
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Well, I was completely confused after the last few posts, but I found clarification in the help docs.  It is correct that if DC is never scanned, you need to contact PBS for credit assurance. 

I found it in the help docs, under

  • Using PBS features
  • PBS Delivery Confirmation
  • What is PBS delivery confirmation?
  • Scroll down and move your cursor so that it hovers above "credit assurance."  A little box pops up & gives information. 

Sorry I couldn't copy & paste it here.  My computer won't copy anything from the pop-up boxes.



Last Edited on: 3/27/08 3:58 PM ET - Total times edited: 1
Date Posted: 3/27/2008 2:08 PM ET
Member Since: 5/18/2007
Posts: 13,179
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Jan C - I think your postal people are full of baloney!  I use just the PBS DC and they all know exactly who I am - it's definitely a habit with me and has been for nearly a year. All of them understand that I already paid .27 to do it electronically so they happily scan every package to ensure that the .18 DC (to finish the DC transaction) pops up. Every package.

Usually by the time I get home and check PBS I already have my credit.

And according to my PO it's scanned just as if I bought the DC from them. Every step of the way. I suggest you go higher up in your PO because if you bring your packages in with electronic DC they should scan it right in front of you because that is what triggers the .18 to be charged to you. If it doesn't scan then you technically haven't "finished" the DC because you haven't paid the .18 at the counter.  The .27 here at PBS is only part of the PBS DC process.



Last Edited on: 3/27/08 2:10 PM ET - Total times edited: 1
Cathy A. (Cathy) - ,
Date Posted: 3/27/2008 5:46 PM ET
Member Since: 12/27/2005
Posts: 4,111
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Melanie -- no this has never happened to me. I use DC only with printable postage, so I get instant credits. Also, I've never had a lost book (well, one was lost for 4 months but then delivered.) The reason I know you can ask for your credit is because I am somewhat obsessive about reading all the documentation before spending money online and I found this in the Help Center:

If your package is not delivered and is never scanned by USPS, the PBS system has never been told to give QuickCredit

  • In this case, CreditAssurance comes into play--contact us, and if you have a good sending record, you will get your credit!
Date Posted: 3/27/2008 5:50 PM ET
Member Since: 10/27/2007
Posts: 643
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I always mail at my PO, and I remind them to scan the DC, and they do so happily. It only takes them one second, so I  don't know why they would have  a problem. THis always assures me of my credit, no matter what they do to the book after they receive it. But I guess it's more of a concern for those who can't drop off a book at the PO counter.

Date Posted: 3/27/2008 7:05 PM ET
Member Since: 8/16/2007
Posts: 15,184
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Thanks Cathy -  I have not seen that line in the HC and have seen someone say they did not get their credit before so I was curious if someone had actually had them give the credit without proof of mailing.

I used to always have mine scanned so it was never an issue. I now do most of my mailing from the APC. Books that go to the east coast do not go through the St Paul/Minneapolis sorting hub so they run a higher risk of not being scanned. Luckily they have always been marked as rec'd.