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Topic: Got My Credit Back, BUT.....?

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Subject: Got My Credit Back, BUT.....?
Date Posted: 6/22/2009 12:05 AM ET
Member Since: 1/12/2009
Posts: 262
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 Recently, I had a RWAP, and PM'd the sender to politely suggest he must have sent 2 books the same day and switched them.  I also asked for the credit back and offered to exchange the book I wanted with the person who he sent it to by mistake.  He confirmed that was what happened and returned the credit immediately.  He was very nice, and provided me with the name, etc. of the other person and vice versa.  So now she and I have the correct books and both got our credits back.  My question is this:  should we each have asked for an additional credit from him, since we had to pay the postage ourselves to correct his mistake?  Seems I've read that the sender needs to give an extra credit OR provide postage to you.  But since we didn't ask, now it seems petty to go back and ask after the fact.  I haven't marked it resolved yet, and neither did the other receiver.   Is it too late?   She and I will abide by the opinions we hear from all of you out there who know about these things better than we do.  Many thanks!    Just waiting to hear....           :)       D.

Date Posted: 6/22/2009 12:16 AM ET
Member Since: 2/24/2009
Posts: 160
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I myself would just let it go, but thats just me.

Date Posted: 6/22/2009 12:22 AM ET
Member Since: 1/23/2009
Posts: 3,041
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n/m



Last Edited on: 6/22/09 1:11 AM ET - Total times edited: 1
Date Posted: 6/22/2009 12:29 AM ET
Member Since: 7/15/2008
Posts: 2,164
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I personally never would have asked for my credit back in the first place.  You got the book you ordered (and I'm assuming it is postable) so I would consider the credit you got your "postage."  It's your perogative though.

ETA:  Got this from the help docs which indicates to me that you shouldn't have marked it recieved in the first place until you got the book you ordered.  Just for future reference.

  • If she did (send you the wrong book),
  • and sent your book to another requestor, she can offer each of you credit or postage to send the books to one another; the sender can provide the addresses in Personal Messages.  When each of you get the correct books, you can mark them received.

ETA again:  Whoo!  I sound a little harsh there.  I'm not trying to be.  :-)  Again, let me stress it's totally up to you.



Last Edited on: 6/22/09 12:39 AM ET - Total times edited: 2
Date Posted: 6/22/2009 12:43 AM ET
Member Since: 2/19/2008
Posts: 2,007
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I'm with Crystal on this one.  If everything had worked out correctly from the start the book would have cost you a credit that's worth $3.45 if you buy it in the kiosk.  It didn't work out, but you got your credit back and had to pay postage.  Unless the postage cost more than the price of the credit, then you actually got a bargain.

 

Date Posted: 6/22/2009 12:50 AM ET
Member Since: 1/30/2009
Posts: 5,696
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I'm with Crystal with this, too.  It was clearly an honest mistake, the returned credit paid for the postage, and everyone has the correct book and is happy.  I think asking for a second credit sounds a little punative.  Personally, I would count this as happily resolved.

Date Posted: 6/22/2009 1:01 AM ET
Member Since: 7/1/2008
Posts: 6,599
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Ditto; he returned your credit,  you sent the book to the correct person (as the other person did), and both of you ended up with the correct book.  I wouldn't ask for another credit, but that's just me.

Date Posted: 6/22/2009 1:09 AM ET
Member Since: 1/23/2009
Posts: 3,041
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This is from the Help Docs:

If you mixed up two requests: Each requestor can send the book to the other You should offer credit or postage to each of them, and provide the addresses in PMs.

I thought the normal procedure was 1 credit for the wrong book, and then 1 credit for the postage. A few months ago I was in this situation and received 2 credits. I also thought I remembered reading in the Help Docs that 2 credits should be involved. My mistake!

ETA: I didn't ask the sender for the second credit; she sent it to me willingly for the hassle involved. The book I mailed to the other person was a hardcover coffee table book and cost around $4 to mail. The situation was very quickly resolved.



Last Edited on: 6/22/09 1:12 AM ET - Total times edited: 2
Date Posted: 6/22/2009 1:13 AM ET
Member Since: 1/12/2009
Posts: 262
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Thank you to everyone who responded.  I agree with the five who said to let it go.  That was my first inclination, since it all turned out OK.  I didn't realize what a credit costs, having never bought one.   Jennifer, your response was very nice too, but I don't think I should go after more credits either.   I appreciate all the wise input from all of you - thanks!     :)     D.

Date Posted: 6/22/2009 1:16 AM ET
Member Since: 1/23/2009
Posts: 3,041
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As I said above, I misread/misunderstood based on my own experience in this situation. :-) I no longer think a second is required or should be asked for based on the Help Docs.

Date Posted: 6/22/2009 1:22 AM ET
Member Since: 5/9/2006
Posts: 1,755
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I can't understand why you would think you should get another credit. The sender lost two credits by sending the wrong books. If you didn't want to exchange the book with the other person you would have just ordered it from someone else and given them a credit. In either case the person who made the error returned your credit which is all he is obligated to do. If he would have given you each two credits he would have been out four credits and two books and you would have each had an extra credit plus the book for just the price of postage. If it makes you feel better pretend the book was lost in the mail and you ordered a new one. I'll bet it seems fair that way.

Date Posted: 6/22/2009 2:44 AM ET
Member Since: 1/12/2009
Posts: 262
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Geeez, Elaine - did you miss my post above yours stating that I was NOT going to request another credit, and in fact, that I didn't think I should go after more credits either????  That it was something I read in the forums, and that is why I was asking for other opinions????  It was purely a misunderstanding of how it works and nothing more.   The ins and outs here can be complicated at times.  At least I know enough to ASK before I go and do something that wouldn't be right, based on a misunderstanding.   Maybe you should reread my original post.  There was no harm done by my asking, and no flaming was deserved, either.       D.

Date Posted: 6/22/2009 3:03 AM ET
Member Since: 12/20/2008
Posts: 1,417
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gardngal: I think *part* of the misunderstanding could be that when a sender sends you the wrong book or a RWAP-damaged by sender, then the receiver typically requests one credit to be refunded. If the sender also wants the book returned to the sender, then the help docs say that an additional credit would be appropriate.  (So, the requestor is refunded a total of 2 credits, one bc they did not receive the right book, and the second to cover the postage to return the "wrong" book.)

In your situation, it was a 3-way "whoops." But, in the end, you paid one credit for the book you wanted, and you received one credit to cover postage on mailing the wrong book.

I completely understand why you would ask for clarification in this forum.

Date Posted: 6/22/2009 9:41 AM ET
Member Since: 9/13/2007
Posts: 2,520
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Elaine, I recommend reading an entire thread before tearing someone an new a-hole. When you don't, it's far more likely that you will end up looking like a jerk, as evidenced here.
Date Posted: 6/22/2009 10:14 AM ET
Member Since: 5/9/2006
Posts: 1,755
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Both of you who called me on my post are absolutely correct. I should never post anything at that time of night! Obviously my brain cells were already asleep and it showed. I appoligize for my inconsiderate post!! We all have a right to ask a question and get considerate anwers. I certainly didn't intend it to be a flame but by the light of day that's just what it looks like.



Last Edited on: 6/22/09 10:28 AM ET - Total times edited: 1
Date Posted: 6/22/2009 3:28 PM ET
Member Since: 2/19/2008
Posts: 2,007
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"Both of you who called me on my post are absolutely correct. I should never post anything at that time of night! Obviously my brain cells were already asleep and it showed. I appoligize for my inconsiderate post!! We all have a right to ask a question and get considerate anwers. I certainly didn't intend it to be a flame but by the light of day that's just what it looks like."

Bravo!  Thank you Elaine! 

Far, far too often in the forums situations like this devolve into flame wars and other nasty posts, simply because a person who made a mistake didn't want to admit to it.  Your response above was like a breath of fresh air and shows that you are a mature, reasonable and responsible person, willing to acknowledge when you've made a mistake.  I applaud you for that!

Date Posted: 6/22/2009 3:31 PM ET
Member Since: 2/19/2008
Posts: 2,007
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"This is from the Help Docs:

If you mixed up two requests: Each requestor can send the book to the other You should offer credit or postage to each of them, and provide the addresses in PMs."

Jennifer, I think you missed the "or" in that part of the quotation from the rules.  One or the other, but not both.  :)

 

Geri (geejay) -
Date Posted: 6/22/2009 3:39 PM ET
Member Since: 9/2/2008
Posts: 9,088
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gardngal

Maybe I missed it but I don't think anyone said that you should mark this resolved.

When I read your original post my first thought was you got the credit returned which would cover the postage. 

I think it you get a damaged book and the person wants you to return it that covers the two credits you've read about.  One for the bad book and one for the postage to return it. 

Date Posted: 6/22/2009 4:01 PM ET
Member Since: 5/9/2006
Posts: 1,755
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Thanks Bernhard,  that made me feel a tiny bit better about my inappropriate post.

Date Posted: 6/22/2009 5:10 PM ET
Member Since: 3/6/2009
Posts: 127
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I had this same thing happen to me. She was sending out two books the same day to two different Karen's. The sender credited both of us and we then turned around and mailed it to each other. It all worked out fine. She did not offer nor did I ask for postage. I figured that it was an honest mistake and she was so nice and apologetic that I figured it was no big deal and mailed it on. I eventually got the book I wanted and I got a credit in the deal too.

Date Posted: 6/23/2009 1:36 AM ET
Member Since: 1/12/2009
Posts: 262
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Geri - You are right, no one mentioned it, but that's OK, because I marked it resolved before I logged out.   I also PM'd the other receiver to let her know what the consensus was here, and explain how to find it in the transaction archive so she could mark it resolved too.

Melissa - You hit the nail on the head, that is why I asked the question in the first place - it was just so confusing!  Of course I knew it was an honest mistake and the three of us resolved it fine.

Elaine - Apology accepted!  That old "open mouth, insert foot" has happened to me more times than I can remember, and will probably happen again sometime in my life.

Bernard - Yay!!!  I have read many of your posts and you seem to be the voice of reason and wisdom on this site.  I was glad to read your advice along with all the others.  You watch over the rest of us to help us make good decisions.  Keep up the good work!  I will always listen to your advice.   And maybe I won't get so confused next time.       :)      D.



Last Edited on: 6/23/09 2:25 AM ET - Total times edited: 2
Date Posted: 6/23/2009 5:48 AM ET
Member Since: 11/14/2005
Posts: 1,442
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Wow, Elaine.  I totally agree with Bernhard, and applaud you for admitting your mistake and moving on.

Date Posted: 6/23/2009 8:39 AM ET
Member Since: 11/14/2005
Posts: 6,421
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Sooooo Nice to find a topic that has good conversation in it! Questions, answers, comments, mistaken comments, apologies, acceptance, more comments. Nice conversation. Geez, must be on the wrong boards this AM, can't be PBS!!! hahhahahaha Laugh! you know it was funny :)

Date Posted: 6/23/2009 5:23 PM ET
Member Since: 5/9/2006
Posts: 1,755
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Gardngal, Thanks, I'm glad to hear from you and know you accepted my apology. I hope to not make that big a mistake!!

Date Posted: 6/23/2009 5:38 PM ET
Member Since: 9/13/2007
Posts: 2,520
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Elaine, I was also impressed at your reply. It's shockingly rare for people to own up to things, especially on the internet. I admit I was kind of afraid to come back to this thread for fear of what might be brewing. It is refreshingly friendly in here.
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