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So I got a book today that was badly damaged, probably due to poor packaging. The packaging was torn off and the pages are all bent, wavy, and covered in dirt. Never had a book arrived that looked so bad, what happens? I said it was damaged but I didn't seem to get a credit back... |
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The sender would need to give your credit back. It doesn't happen automatically. |
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The sender is not obligated to return your credit if the book was damaged due to USPS handling, even if the wrapping was at fault, so don't expect to get it returned. |
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Yes, the credit return is never automatic, you'll need to contact the sender and request your credit back.
This is what the Help Center says about USPS Damaged books:
Damaged by USPS transactions:A book is considered Damaged by USPS if it was damaged in transit (while in the mail).
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As you can see, you can ask for your credit back if you feel the wrapping was at fault. As Dawn said, though, they are not obligated to do so. |
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So I got a book today that was badly damaged, probably due to poor packaging. The packaging was torn off and the pages are all bent, wavy, and covered in dirt. Never had a book arrived that looked so bad, what happens? I said it was damaged but I didn't seem to get a credit back... Nope, since the book arrived and was damaged by the Post Office, the sender keeps the credit (unless they choose to return it to you, but the rules say they don't have to). When you think about it, really that is the fair solution in this case anyway. As neither the sender or receiver has control over the Post Office's actions, and the sender has spent actual cash money to mail the book out, it really is only fair that they keep the credit. And you presumably have a book that can be read, (even if it can't be reposted) so you are still getting something for your credit, even if it is not the full value of a normal transaction. |
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Ok, so then why do they get automatically returned on the dvd and CD site? Yeah, do something on two of the sites but not on another, makes perfect sense. Last Edited on: 7/10/10 10:00 PM ET - Total times edited: 1 |
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You would have to ask the owners that last question. We are all members, just like you, and don't know the why of the site decisions. |
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Well on the CD site don't you pay a transaction fee? I don't do that site but I think I've read that here. The transaction fee probably goes to cover the credit refund in cases like this. As for the DVD-I do that site and there is no transaction fee. But if a DVD is damaged in the mail then it probably won't work at all. Whereas with a book-even if it gets soaked or torn you would most likely still be able to read the book and at least get some value out of it. The rules are that a book had to be postable when it left the sender and not necessarily when you get it or after you've read it. The sender has no control of how the post office will handle the book or when the spine will decide to give. |
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Well on the CD site don't you pay a transaction fee? Yes, yes you do . 49cents.
But if a DVD is damaged in the mail then it probably won't work at all. This has always been my belief as well. In both situations, CD or DVD, the item is actually rendered useless if it arrives damaged. |
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Do they return it automatically for RWAP: Damaged by PO on the other sites? That may just apply to RWAPs and I'm pretty sure they review the description of the damage first. |
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One thing about it, it's perfect chance to give some needed advice on the proper use of wrapping materials. I was given that opportunity myself this week. The book was wrapped in some kind of flimsy brown paper that didn't hold up well at all. This time the USPS took pity on me and put it in a "We care" plastic bag. 3 sides of the book's wrapper were torn completely open and still with the book by some miracle. This was not a new member. Ruth |
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Liesl, that seems like an excellent question. I haven't had that happen to me so I went to SaDVD to look at the HC there. USPS Damaged is listed as an "official problem": (From SaDVD): DVDs that arrive with one of the "official" problems listed above (Wrong DVD/burned copy of a DVD, unplayable, Damaged by USPS) need to be marked "Received, but with a problem" from the En Route to Me tab in My Account and goes on to say (among other things, of course): You will be sent a message saying that your credit will be refunded shortly after review.
I haven't personally encountered this, even in the form of the ?? from another member, but the above leads me to believe that it would be treated the same. |
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