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Topic: Do you get your credit if a book you sent out is

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Subject: Do you get your credit if a book you sent out is
Date Posted: 7/31/2009 2:30 PM ET
Member Since: 4/17/2009
Posts: 175
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"Lost in mail"?

I have a book I sent out about to time out or "Lost In Mail". Am I going to get my credit that I would normally get if the person actually marked it recieved? Or am I just out a credit and a book?



Last Edited on: 7/31/09 2:32 PM ET - Total times edited: 1
Date Posted: 7/31/2009 2:44 PM ET
Member Since: 6/29/2007
Posts: 17,440
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If you did not use PBS Postage or DC, you will not get your credit unless the requester marks the book received. 

Date Posted: 7/31/2009 2:47 PM ET
Member Since: 1/12/2009
Posts: 387
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I am pretty sure I am going to get my first "lost in the mail" soon too.  It sucks to because it was a new book I was debating on keeping it. :(

Date Posted: 7/31/2009 3:01 PM ET
Member Since: 1/8/2007
Posts: 8,139
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Well, if the person who ordered it hasn't logged in for a while, it might be marked received by the system. (Such as, if the book was on AR from an account that hasn't been accessed in a while.) There are some cases where the system or TPTB will mark received (disciplinary action, closed accounts, suspended accounts, etc.), but for the most part, without the PBS DC or PBS postage, you're out of luck.

Date Posted: 7/31/2009 3:02 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Only if the requestor is deemed inactive by the system. If they've had other requests/wl offers time out or haven't logged in since ordering the book then it'll mark it received for you.  Plus it may still show up.  Sometimes they go on little vacations and detours before getting where they are supposed to go.

If you used the PBS DC then if it was scanned you already got your credit.  Only DC through PBS guarantees your credit.  But really the cost of the DC eventually adds up to more than the cost of a lost book and credit.  The PBS postage is great for convenience and not going ot the PO. But to use it just to guarantee a credit isn't really financially sound. 

Date Posted: 7/31/2009 3:24 PM ET
Member Since: 6/13/2009
Posts: 433
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 After setting up my account and posting about 15 books, 5 were requested almost immeadiately.  But ALL of these were marked 'Lost' .  I had used DC (though no through PBS) so was able to track them and they all showed up eventually - the last one was makred recieved just today after being mailed 7 weeks ago on June 12! HI->NY

As I live in HI, I think this will be a regular occurence.... I now PM anyone I've sent a book to letting them know it'll take longer. 

Once it is marked 'lost' I think you get the credit back (as reciever). It will then be in your transaction archive, so then when/if the book arrives, you can mark it 'recieved'.

You can always PM the sender/reciever when it does go lost with a friendly nudge in case they'e forgotten to log in and mark it recieved.  And ask if they used DC ask for the tracking ref.  What you really want to PM them with is, 'Get off your butt and give me my credit' lol     

Date Posted: 7/31/2009 3:42 PM ET
Member Since: 7/19/2008
Posts: 15,485
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If I'm sending a book to Hi, AK, PR,  or an APO and it is on the borderline of price, I'll send it first class.  Much easier than being marked lost.  The media rate takes forever.  And my credit dangles.

Date Posted: 7/31/2009 7:54 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Books coming and going from Hawaii (Alaska, PR, and APO/FPO)  frequently go lost for a bit.  So I would suggest using DC if you need credits quicker.  I don't bother with it since I always have credits.  I would probably use it if I lived in one of those places.