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Topic: Credit Transactions

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Subject: Credit Transactions
Date Posted: 8/9/2007 2:09 PM ET
Member Since: 6/27/2007
Posts: 31
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Is there a place where I can see clearly my credit transactions? For example, if I wanted to see if I got charged a credit for a book and if it was refunded? I am wondering this because someone sent me the wrong book and claims the system took their credit and so they cannot refund it. Thanks for the help.
Date Posted: 8/9/2007 2:17 PM ET
Member Since: 2/15/2006
Posts: 651
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Over at SwapaCD you can click on "credit registry" to see all your credit transactions but I don't see that here at PBS. I hadn't thought about it until you mentioned it. I wonder why they don't have that here too? ETA: The system shouldn't have taken a credit from them if you marked "wrong book received". They still get their credit even when they send the wrong book - I've had it happen to me and it bites.

Last Edited on: 8/9/07 2:19 PM ET - Total times edited: 1
Date Posted: 8/9/2007 2:17 PM ET
Member Since: 2/28/2007
Posts: 2,164
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Tell me more information about what happened.  Did they send the book you requested to someone else?  I don't know what this person means by "the system" took the credit. 

Date Posted: 8/9/2007 2:51 PM ET
Member Since: 6/27/2007
Posts: 31
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I don't know what they mean either. I sent a PM to the user and explained that they sent the wrong version of the book and asked for my credit back so I could order the correct version. The person replied and said the credit had allready been taken so they could not return it.
Date Posted: 8/9/2007 3:18 PM ET
Member Since: 2/28/2007
Posts: 2,164
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Oh, okay, they sent you the wrong version.  In that case, it seems like the person is not being honest, or is confused somehow.  If you mark the book as received, the person gets a credit.  I would ask them to verify that a credit was "taken" by providing you a copy of the email or other documentation.  If they refuse, I would email R& R and explain the situation.

Date Posted: 8/9/2007 7:45 PM ET
Member Since: 1/15/2007
Posts: 880
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As far as I know, the system never takes a credit from a sender. That is why there are endless threads here about how to politely ask someone for a credit back. Once you mark something received the person gets their credit, period. If they used DC, they likely got the credit before you got the book. I agree with Lisa--ask for documentation of the "system" taking their credit.

Date Posted: 8/9/2007 8:53 PM ET
Member Since: 6/8/2007
Posts: 793
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Maybe the sender had a WL book on Auto Request so the credit she got for that other book got used very quickly to receive a book? Does that make sense? I am thinking that may be how "the system" took the credit--possibly for another book the sender received.
Date Posted: 8/9/2007 9:49 PM ET
Member Since: 8/9/2005
Posts: 20,024
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Actually R&R can give you a rundown of all the credits you have recieved. I thought at one point that I wasnt recieveing the credits people from a game were sending me but they cleared it right up for me.

Date Posted: 8/10/2007 1:34 AM ET
Member Since: 9/17/2005
Posts: 418
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I'dcheck your other options first, just to be sure. :)

Date Posted: 8/10/2007 11:24 AM ET
Member Since: 8/3/2006
Posts: 7
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I have had this happen to me, getting the wrong book.  I contacted the sender and arranged to return the book, and the sender returned the credit.

The part that I find annoying is sending a book and the person claiming it never got to them.  You lose the book and don't get a credit either.  So you are out the mailing cost and the book.  It would seem to me if the book was mis-delivered, the person that did get it would put it back in the mail, so either you would get the book back, or the intended recipient would get it.

You are at the mercy of the recipient actually claiming they got the book.

 

Ann

Date Posted: 8/10/2007 2:20 PM ET
Member Since: 11/5/2005
Posts: 18
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Laura:

I believe the other member may be telling the truth.

Right after I joined PBS, I got two books mixed up and they ended up in the wrong pre-addressed envelopes.  The first person to receive her book marked it as "wrong book received," and the system marked it as a cancelled transaction so that I DID NOT receive a credit for it.  Remember that credits here are not awarded to the sender until the receiving member acknowledges receipt.

You can find out if you marked it "wrong book received" by looking the in the transaction archive:

Transaction Archive - View Books Requested by Me - Wrong Book

 

 

 

Cathy A. (Cathy) - ,
Date Posted: 8/10/2007 7:52 PM ET
Member Since: 12/27/2005
Posts: 4,103
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Belenda, that may have been true back in 2005 when you joined, but it's not true any more. Now if somebody marks the book received, even if they select "wrong book", "sender damaged", etc. the sender definitely gets a credit.

Ann -- if your transactions were recent, you can see when the credits were awarded by looking at your Club Communications page. If the sender refunded a credit, you should see an email with a subject like "a buddy has given you some credit(s)".