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Current Issues and Development in Hospitality and Tourism Satisfaction
Current Issues and Development in Hospitality and Tourism Satisfaction
Author: Muzaffer Uysal, John A Williams
Stay ahead of your customers as their service expectations change! — In Current Issues and Development in Hospitality and Tourism Satisfaction, experts from the field explore customer satisfaction strategies, examining both the long-term and short-term results. This vital tool shows you new and effective approaches for understanding customer sati...  more »
ISBN-13: 9780789024336
ISBN-10: 0789024330
Publication Date: 9/3/2004
Pages: 220
Edition: 1
Rating:
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Publisher: Routledge
Book Type: Hardcover
Other Versions: Paperback
Members Wishing: 0
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