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Customer Care: Strategy for the 90'S (TQM practitioner series)
Customer Care Strategy for the 90'S - TQM practitioner series
Author: Margaret Cardwell
One of a series aimed at busy managers, and based on a belief that most managers do not have the time - or possibly the inclination - to read heavyweight tomes. The reports are written in a straightforward style, so that the information can be quickly and easily absorbed.
ISBN-13: 9780748718689
ISBN-10: 0748718680
Publication Date: 12/31/1994
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Publisher: Nelson Thornes Ltd
Book Type: Paperback
Members Wishing: 0
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