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Customer Centered Six Sigma: Linking Customers, Process Improvement, and Financial Results
Customer Centered Six Sigma Linking Customers Process Improvement and Financial Results
Author: Earl Naumann, Steven H. Hoisington
Customer Centered Six Sigma provides readers with a fundamental, yet comprehensive, approach to thoroughly involving customer requirements into all aspects of your organization's business. This book offers a very basic understanding of the Six Sigma initiative, placing heavy emphasis on the consideration and implementation of customer input thr...  more »
ISBN-13: 9780873894906
ISBN-10: 0873894901
Publication Date: 11/1/2000
Pages: 340
Edition: 1st
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Publisher: ASQ Quality Press
Book Type: Hardcover
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