Book Reviews of Customer Mania! Ready to Serve

Customer Mania! Ready to Serve
Customer Mania Ready to Serve
Author: Ken Blanchard, Jim Ballard, Fred Finch
ISBN-13: 9780743271356
ISBN-10: 0743271351
Publication Date: 2004
Rating:
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0 stars, based on 0 rating
Publisher: Free Press
Book Type: Hardcover
Reviews: Amazon | Write a Review

3 Book Reviews submitted by our Members...sorted by voted most helpful

reviewed Customer Mania! Ready to Serve on
If you are in the corporate world you need to read this book.
reviewed Customer Mania! Ready to Serve on + 20 more book reviews
This book used the Yum! company to show how your company can use wise principles to become customer focused. These growing and profit making companies realize that "Profit is the applause you get for taking care of your customers AND creating a motivating environment for your people.
reviewed Customer Mania! Ready to Serve on + 900 more book reviews
Customer Mania: It's Never Too Late to Build a Customer-Focused Company by Ken Blanchard, Jim Ballard, and Fred Finch presents a framework for creating a customer-focused organization through an actual case study - Yum! Brands - the parent company of Taco Bell, Pizza Hut, and KFC. The book is neatly organized and easy to read. Although it was written in 2004, the key components of Yum! Brands customer mania philosophy as found in this book remain vital and viable even today.

Read my complete review at: http://www.memoriesfrombooks.com/2015/06/customer-mania-its-never-too-late-to.html