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Customer Relationship Management: A Databased Approach
Customer Relationship Management A Databased Approach
Author: V. Kumar, Werner Reinartz, Werner Reinartz
Customer Relationship Management: A Databased Approach offers the promise of maximized profits for today's highly competitive businesses. This innovative book provides readers with the tools and techniques to effectively use CRM. It emphasizes the utilization of database marketing in order to build strong and profitable customer relationships. K...  more »
ISBN-13: 9780471271338
ISBN-10: 0471271330
Publication Date: 6/13/2005
Pages: 352
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Publisher: Wiley
Book Type: Paperback
Members Wishing: 0
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