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Customer Service at a Crossroads: What You Do Next to Improve Performance Will Determine Your Company's Destiny
Customer Service at a Crossroads What You Do Next to Improve Performance Will Determine Your Company's Destiny
Author: Matt McConnell, Jon Anton
By consistently delivering information about products, services and information to customer service agents, based on their individual skill levels?at the right time in the right way, organizations are also delivering a consistent, clear understanding of corporate objectives and vision. The result: thousands of customer interactions that delight ...  more »
ISBN-13: 9780971965263
ISBN-10: 0971965269
Publication Date: 4/14/2003
Pages: 166
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Publisher: The Anton Press
Book Type: Paperback
Members Wishing: 0
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