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Search - Customer Service for Dummies
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Customer Service for Dummies Author: You've probably encountered a rude clerk, telephone operator, or bus driver at least once in your life. But do you know what it feels like to be on the other side . . . to have people screaming at you, threatening to report you to your supervisor, or demanding faster service? Finally, there's a book about all this, and it's called C... more » If your objective is to get better service as a customer, train your staff in how to deal with difficult people and situations, or improve your personal communication style, let customer service experts Karen Leland and Keith Bailey get you on the right track.
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Top Member Book Reviews
1 member(s) found this review helpful.
If you're thinking of taking a customer service job, this book should be on your reading list. Surprisingly in-depth for a "Dummies book.
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Basic info. Well presented.
Genres:
- Business & Investing >> General
- Business & Investing >> Industries & Professions >> Customer Service
- Business & Investing >> Management & Leadership >> Total Quality Management