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The Customer Service Planner (The Marketing Series : Practitioner)
The Customer Service Planner - The Marketing Series : Practitioner
Author: Martin Christopher
Intended to be of use to those in organizations facing problems finding out what processes and systems are necessary to sustain superior customer service in the market place, this book aims to encourage creative thought and innovative actions in the customer service arena. Packed with illustrations, checklists, quizzes and anecdotes, it offers a...  more »
ISBN-13: 9780750601498
ISBN-10: 0750601493
Pages: 160
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Publisher: Butterworth-Heinemann
Book Type: Hardcover
Members Wishing: 0
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