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Search - Customer Service: A Practical Approach (4th Edition)

Customer Service: A Practical Approach (4th Edition)
Customer Service A Practical Approach - 4th Edition
Author: Elaine K. Harris
For undergraduate courses in Customer Service, Training and Development, and Service Marketing; also as a supplement for a course in Marketing Principles. The market-leader, Customer Service: A Practical Approach, Fourth Edition, goes beyond providing reasons why customer service is important to defining proven method...  more »
ISBN-13: 9780131989375
ISBN-10: 0131989375
Publication Date: 3/24/2006
Pages: 192
Edition: 4
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Publisher: Prentice Hall
Book Type: Paperback
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