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Customer Service: A Practical Approach (5th Edition)
Customer Service A Practical Approach - 5th Edition
Author: Elaine K. Harris
The market-leader, Customer Service: A Practical Approach, goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using an organized and concise layout, it covers a wide range of knowledge and skills and offers an extensive collection of activities...  more »
ISBN-13: 9780135064337
ISBN-10: 0135064333
Publication Date: 6/28/2009
Pages: 192
Edition: 5
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Publisher: Prentice Hall
Book Type: Paperback
Members Wishing: 0
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