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Customers Are People: The Human Touch
Customers Are People The Human Touch
Author: John McKean, John McKean
Although 700f the customer's decision to buy is based on how they are treated as people, few ornganizations have recognized its importance as well as understanding how to implement the "human touch" art as a science. John McKean provides a practical guide to implementing this art as consistent, business-wide, technology-enabled science drawn for...  more »
ISBN-13: 9780470848890
ISBN-10: 0470848898
Publication Date: 12/9/2002
Pages: 352
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Publisher: John Wiley Sons
Book Type: Hardcover
Members Wishing: 0
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