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Topic: d c confirmation

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Subject: d c confirmation
Date Posted: 5/1/2013 12:00 PM ET
Member Since: 12/15/2004
Posts: 282
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I have always used DC but am a little confused now, as I print my label it reads $2.53 postage next line .20 DC confirmation so How much should I be paying, went to the post office and they said 2.53 that DC was .90 more but since the label was already printed they thought I had already paid the DC threw Paperback can you clarify this?

mistie -
Date Posted: 5/1/2013 2:03 PM ET
Member Since: 9/27/2007
Posts: 2,017
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Copied from another thread (with credit to Denise)  - your question has been covered at length on the forum recently. I am quite surprised that, as a tour guide, you were yet not aware of the issues, not keep updated by PBS of problems members are likely to encounter.

  "Delivery Confirmation has been re-named to USPS Tracking, and the sticker (white with pink band) is applied at the counter.  All packages now receive a tracking sticker, if the customer pays for the service the number appears on your receipt and is trackable.  If the customer doesn't pay for the service, only USPS internal services can track the package.

Pre-printed Tracking (formerly PBS e-DC) is still valid, but the software was updated with the rate change in January and alot of counter staff still doesn't know how to properly scan in Tracking under the new system.  For this purpose, PBS has a new help document and recommends those still having issues should print a copy and take it in for your PO counter staff."

You should have been charged 2.73 at the post office. Many members are posting they have chosen to use printed paisPBS postage, rather then just the USPS tracking - it only cost an additions 5c per package, and you do receive instant credit.

Subject: DC
Date Posted: 5/1/2013 2:30 PM ET
Member Since: 12/15/2004
Posts: 282
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I have read the changes but at the post office they made me feel like I was incorrect  so I asked for clarification. I would thank you but suggest  the just of your response was uncalled for. There is a book called how to win friends and influnence people, I might suggest  that for you.



Last Edited on: 5/1/13 3:45 PM ET - Total times edited: 1
Date Posted: 5/2/2013 5:10 PM ET
Member Since: 4/11/2007
Posts: 822
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Hope: Many of us have had bad experiences with USPS clerks and the POS system since the rate change in January. Many (most?) of us have been able to work with previously recalcitrant (and sometimes even snarky) clerks and the POS system to get the proper charges applied. The document Mistie shared with you *is* correct and if you continue to be harassed at your local branch, you need to bring it up with the Consumer Affairs Division.

Subject: DC
Date Posted: 5/2/2013 9:43 PM ET
Member Since: 12/15/2004
Posts: 282
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I really did believe her, like I said I was just trying to get some clarification as the post office made me feel i was totally wrong and that they would not take the additional money I thought I owed. It was ,90 more or nothing.I did feel her judgement call of me not keeping informed being a Tour Guide was un called for.I had read about this but never experienced it myself and when you have the person at the counter telling you that it cannot be done, you doubt yourself. Thanks for your input.

Date Posted: 5/3/2013 12:22 AM ET
Member Since: 12/28/2006
Posts: 14,177
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Pre-printed Tracking (formerly PBS e-DC) should be charged at .20 ... not the .90 the uninformed branches are charging.  Unfortunately, the USPS information and training memos sent to individual branches has been inadequate in this matter.  My branch is usually highly trained, but even they got this one wrong just after the rate change.