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Topic: DC says the book has been delivered but...

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Geri (geejay) -
Subject: DC says the book has been delivered but...
Date Posted: 3/30/2009 9:31 AM ET
Member Since: 9/2/2008
Posts: 9,094
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so far it hasn't been marked received.

I know that PBS will nudge the member to mark it received.  I've gotten my credit so I don't know why I'm concerned but there's a bit of a twinge there.

This member requested the book because of a mixup on my part I actually pm'd twice and didn't receive an answer to either message.  In fact because of the mixup I contacted TPBS team and received an answer from them in a flash but nothing from the requestor.

My question is if the requestor doesn't mark it received will it be marked lost even though I have a DC showing it was delivered?  I realize from other questions here that it could have been delivered to a strange place rather than to the person who requested it.  Also, that it could still be wandering around looking for a home in spite of the DC.

Any thoughts?

Date Posted: 3/30/2009 10:03 AM ET
Member Since: 8/16/2007
Posts: 15,200
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It will not be marked as received by the system unless the other member has been inactive for some time, regardless of whether DC is showing it delivered or not. From the Help Center:

If you sent the book with Delivery Confirmation and it has been recorded as delivered by USPS but hasn't been marked received yet:

  • Remember that the book could have been scanned as "delivered" at the local PO, before it went to the requestor's mailbox--the actual delivery can be a few days later  Also, the book could have been misdelivered.
    • The requestor should check with her mail carrier about this package.
    • The package could also be at her local PO being held for pickup; sometimes pickup notices left by the mail carrier go astray.
  • You should FIRST contact the requestor using the button on the transaction on the Books I've Mailed tab in My Account when a few days have passed after delivery.
    • If the requestor does not respond to your PM within a week, and/or has not marked the book received by a week after the delivery scan, contact us.  We will look into it.
    • If the requestor responds and says she or he DID get the book, she or he can mark the book received one of two ways:
      • if the book has NOT been declared lost in the mail at PBS - from his or her active transactions (on the En Route to Me tab on My Account) as described in How to Mark a Book Received.
      • if the book HAS been declared lost in the mail at PBS - from his or her Transaction Archive (linked from the top of the My Account page)  as described in I received a book that was 'lost in the mail'.
  • If you used DC purchased through PBS, or PBS Printed postage, you will already have gotten your credit for sending the book
Geri (geejay) -
Date Posted: 3/30/2009 10:28 AM ET
Member Since: 9/2/2008
Posts: 9,094
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Melanie,

Thanks, I just have so much trouble finding what I want to know in the Help Center. 

It's nowhere near time to contact anyone but I just wanted to know what I needed to do in case.  I've added this to my file of things to keep track of at PBS.

Date Posted: 3/30/2009 1:53 PM ET
Member Since: 8/23/2007
Posts: 26,510
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It'll go lost unless the account looks inactive. 

The DC saying it's delivered doesn't mean it made it to the right house. I had a book enroute to me go lost in Jan.  They used PBS DC and it shows as delivered 1/8 but I have never seen this book.  I checked the post office and they don't have it either. I don't know which house they left it at but it wasn't mine.

Date Posted: 3/30/2009 2:22 PM ET
Member Since: 11/15/2008
Posts: 3,308
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I also had a book marked "delivered" not actually be delivered.  Two days after it said that it had been delivered it was marked "en route" and it still hasn't shown up.  Hopefully yours will show up and get marked received soon :)

Patti (pjbra) -
Subject: Thoughts on Delivery Conf. and a question?
Date Posted: 3/30/2009 2:47 PM ET
Member Since: 3/11/2009
Posts: 8
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See, this is why I print the postage and get the credit immediately online. I've been selling on ebay for over 10 years and I've shipped a lot of stuff, well over a thousand items through the USPS. I've had two items lost, but never an item that says "delivered" when it wasn't, nor an item delivered to the wrong address. I know it happens but it is rare. My feeling is, once your item shows delivered by the USPS system,  then that's the end of the shippers responsibility. There is not a lot the shipper can do after that.

I also have books here at PBS that were delivered and not marked by the receiver. I don't believe these books are lost, people either don't know they are suppose to mark it, or they don't care. My only concern is, if a receiver says they didn't receive, will my points be taken away? Even if delivery confirmation says "delivered"?

Geri (geejay) -
Date Posted: 3/30/2009 4:02 PM ET
Member Since: 9/2/2008
Posts: 9,094
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pjbra,

That's what I'm wondering too.  If the person doesn't mark it received do I lose my credit?

I'm a bit antsy about this person since she didn't respond to the two messages I sent before I mailed the book.

It was a silly mixup on my part but I sent her a pm asking if she still wanted the book - no response but it wasn't cancelled either.  That's when I contacted PBS and was told to mail the book.  After that I pm'd her again saying that I had mailed the book again with no response.

Date Posted: 3/30/2009 5:24 PM ET
Member Since: 8/23/2007
Posts: 26,510
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If you use teh PBS/DC then you get your credit even if hte book goes lost. But only if you bought it through PBS.  If you don't use the PBS DC then yes you are out a credit.

Personally-it's a waste of money to me, although it does help pay for PBS.  I've sent out around 400 books and the cost of using just the DC would have cost over $50-way more than a credit and a lost book.  So to me it just doesn't make sense financially to buy it.  I would rather apply that $50+ dollars to buying more books. I support PBS by donating credits back to the site and paying for a Boxing membership.  I consider the BOB membership my yearly PBS dues. Although if I didn't have time to go to the post office-the printed PBS postage definatlely has it's appeal.

Geri (geejay) -
Date Posted: 3/30/2009 5:29 PM ET
Member Since: 9/2/2008
Posts: 9,094
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Thanks Mary, I did buy the PBS/DC postage.  It's easier for me to do that than travel almost 10 miles to get to the PO with my books.  I don't send out that many.  Last week was a heavy week, two books.

How do you like Dark of the Moon?

Date Posted: 3/30/2009 8:07 PM ET
Member Since: 8/23/2007
Posts: 26,510
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It was really good. He's one of my favorites. This was the 1st Virgil Flowers book.  I'm going to get the 2nd from teh library.  I was hoping this was just a series of his that I missed but it's a fairly new series spun off the Lucas Davenport books. 

Geri (geejay) -
Date Posted: 3/31/2009 5:01 AM ET
Member Since: 9/2/2008
Posts: 9,094
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I like John Sandford too.  I've read the four (that I know of) Kidd and LuEllen books and his stand alones too.  He's just an author I'm comfortable with.

Date Posted: 3/31/2009 7:41 AM ET
Member Since: 1/18/2009
Posts: 70
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I have also mailed out a book, well actually a two book boxed set and my pbs dc says it was delivered to a post office box on 3/27. However, today is the 31st and the person hasn't marked it received. I guess it could be that they haven't gone to their post office to pick up their mail, could be out of town, or whatever. I did pm this person to ask if they had in fact received this, but no response. I guess there's nothing I could do at this point.

I personally do not consider the pbs postage fees to be a waste of money. I think of it more as a really big convenience on my part and helping to support this wonderful site. It's much more convenient for me to print out the wrapper with the pbs postage and drop it in my home mail box or a public mail box, that I don't mind paying extra for this service.

Date Posted: 3/31/2009 8:21 AM ET
Member Since: 8/23/2007
Posts: 26,510
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I guess I should rephrase how I put that.  I meant it's a waste of money if you use it just for credit security because the cost of the DC very quickly surpasses what a lost book and credit would cost.  I see people on here that use the printed postage then go stand in line at the post office anyway to have it weighed and checked.  That just makes no  sense to me to pay the .50 or whatever and go to the PO anyway.  To use it just to secure your credit.  It makes sense to me when it's used as a time saver to avoid the post office.



Last Edited on: 3/31/09 8:23 AM ET - Total times edited: 1
Date Posted: 3/31/2009 8:49 AM ET
Member Since: 8/10/2005
Posts: 4,601
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Ditto on how I feel about the PBS DC/postage--if I were using it JUST for the credit guarantee...well, I wouldn't. I've sent a lot of books and have had so few books go lost over the years that the extra amount paid out for each book would quickly far outcost the occasional lost credit/book.

I do use it, but it's for my own convenience and to support PBS site. That said, just because it says "delivered" doesn't mean it was delivered to the right person/address. Mail delivery folks are human--I've personally had things misdelivered to neighbors a few times (not just PBS books, and not just at this address) so it certainly does happen. You won't lose your credit if the person doesn't mark the book received, Geri, so rest easy about that.

Cheryl

Date Posted: 3/31/2009 5:23 PM ET
Member Since: 1/18/2009
Posts: 70
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I know how that can happen all too easily. We are constantly getting mail with our neighbor's addresses. I either put them back in my mailbox or if the house is close by, just drop it in their mail box. However, I'm not sure what other people do when they get mail that does not belong to them.

I understand about the PBS DC postage. Yes, I agree with you too, that if you use it for your own convenience, then it's worth spending a little extra for the fee. The reason I specifically use it is to NOT have to go to the post office and stand in line.

Geri (geejay) -
Date Posted: 3/31/2009 5:48 PM ET
Member Since: 9/2/2008
Posts: 9,094
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Thanks everyone!  I use the PBS/DC so I can eliminate the PO trip.  For me it's a ten mile one way trip to stand in line. 

Cheers though, PBS has marked it delivered today.  I just got antsy over this request because I messed it up in the beginning, straightened it out with the help of TPBST.  Tried to get in touch with the requestor with no luck.  Then to see that it was supposedly delivered and no response added to the itch.

When I looked at the details again, i"m learning, I'm learning, it said it was delivered to San Diego.  Not delivered to the address.  So, I made my own problem with no help from my friends...lol.  My friends all made an effort to set me straight.  THANKS!

Date Posted: 4/1/2009 8:27 AM ET
Member Since: 2/16/2009
Posts: 63
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There are about 10 packages under my “Books I’ve Mailed” tab that USPS claims to have delivered but which haven’t been marked as received. I use PBS postage so I’m not worried about credits but it does clutter up my records.

 

The only reason I care is that I was hoping to make the Top 10 list of swappers for the last 30 days. Because the transactions don’t count until they’re marked as received, it looks like I won’t make it. :(

Geri (geejay) -
Date Posted: 4/1/2009 9:04 AM ET
Member Since: 9/2/2008
Posts: 9,094
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Shavian - sad that you won't be Top 10 for the last 30 days! 

I'm with you my records were definately cluttered with books that were marked delivered but not marked received.  Well, this problem child has left my list!  :)

Date Posted: 4/1/2009 2:55 PM ET
Member Since: 2/16/2009
Posts: 63
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Thank you for your sympathy. Naturally I'm horribly disappointed but I'll try to recover somehow.

I made it to #11 and was neck and neck with another swapper for a few days, but now she's left me in the dust. Curse you, Darla of Texas!