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Topic: DC says book recieved, but requestor hasn't marked recieved?

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Subject: DC says book recieved, but requestor hasn't marked recieved?
Date Posted: 11/22/2013 1:02 AM ET
Member Since: 9/18/2008
Posts: 388
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I sent out a book and the DC shows it was delivered to the requestor on 11/6, but the requestor still hasn't marked it as recieved.  

What do I do?  I have sent the requestor a PM asking them politely to mark the book recieved but have no idea if I will get a response or not.

Will the system time out and say it was lost in mail if never marked recieved or what? Or will the DC showing it was delivered do something else when the request times out for delivery?

I tried looking it up in the Help section and didn't find any info on what the system will do or what I can do about this. 

Date Posted: 11/22/2013 2:43 AM ET
Member Since: 7/19/2008
Posts: 15,471
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If you used PBS DC, then you should already have your credit.  PBS will send them a reminder email based on the scan date.

That said, scans are not always accurate.  When my mail is held, it is scanned when it is put in the hold bin.  PO Boxes are scanned when put in, not when picked up.  Some branches lack enough scanners, so packages will be scanned as delivered a day or two before actually delivered as the carriers do not have portable scanners.  Then there are the packages delivered next door.

PBS automatically sends out two reminder emails in the week before the book is declared "lost".

Here is the Help page.  If my link works...

Date Posted: 11/22/2013 11:34 AM ET
Member Since: 9/8/2009
Posts: 620
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I used USPS tracking, so when a book is marked as delivered by the post office, but not marked received by a sender (within 48 hours), I sent a message that says something like, "Hi... Just wanted to make sure the book I sent got there.  USPS says it was delivered on [date].  If not, please let me know and I'll put a trace on it."  The book is usually marked received in short order.

That said, I recently had the reverse situation.  The sender of a book to me sent me a message saying USPS said the book had been delivered, which it hadn't.  It took another week or so for it to show up at my door.  Who the heck knows what happened in the interim.

Date Posted: 11/22/2013 7:50 PM ET
Member Since: 8/26/2006
Posts: 9,337
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Here's some additonal info from the Help Center:

If a book you sent hasn't been marked received yet...

A book sent to an active member at PBS will not earn credit until the requestor marks it received, unless PBS Delivery Confirmation is used to send the book.   The average time in transit at PBS is 9 days, which includes books mailed to or from addresses outside the contiguous U.S. 

If your book has been longer than 2 weeks in transit, and has not been marked received:

  • Remember that the requestor may be away from home and unaware if the book has arrived. 

    • If this is the case, he or she can mark it received when he or she returns home. 

      • If the book transaction is still active, he or she can mark it received from the En Route to Me tab in My Account.
      • If the book has been declared lost in the mail, it can be marked received from the requestor's Transaction Archive.
    • A book sent to an inactive account (one which the system has deemed inactive because the accountholder is not logging in, despite emails notifying him or her that this is needed) will be marked received by the system.
  • If you want to discuss the book, you can contact the requestor using the button on the transaction on the Books I've Mailed tab in My Account. If the book has been declared Lost in the Mail, the transaction can be found in your Transaction Archive, linked from the top of your My Account main page.

    • If the member does not respond to your PM within 5 days, contact us and let us know.
    • Be sure your PM to the requestor specifies the title of the book.

If you sent the book with Delivery Confirmation and it has been recorded as delivered by USPS but hasn't been marked received yet:

  • Remember that the book could have been scanned as "delivered" at the local PO, before it went to the requestor's mailbox--the actual delivery can be a few days later  Also, the book could have been misdelivered.
    • The requestor should check with her mail carrier about this package.
    • The package could also be at her local PO being held for pickup; sometimes pickup notices left by the mail carrier go astray.
  • You should FIRST contact the requestor using the button on the transaction on the Books I've Mailed tab in My Account when a few days have passed after delivery.
    • If the requestor does not respond to your PM within a week, or has not marked the book received by a week after the delivery scan (whichever is the later date), contact us.  We will look into it.
    • If the requestor responds and says she or he DID get the book, she or he can mark the book received one of two ways:
      • if the book has NOT been declared lost in the mail at PBS - from his or her active transactions (on the En Route to Me tab on My Account) as described in .
      • if the book HAS been declared lost in the mail at PBS - from his or her Transaction Archive (linked from the top of the My Account page)  as described in I received a book that was 'lost in the mail'.
  • If you used DC purchased through PBS, or PBS Printed Postage, you will already have gotten your credit for sending the book.

If you sent the book with DC purchased elsewhere and it has been recorded as delivered by USPS but hasn't been marked received yet:

  • First, contact the requestor from the active transaction (in the Books I've Mailed tab in My Account), or from the "lost" transaction in your Transaction Archive if the book has been declared Lost in the Mail by PBS.
  • If the requestor does not respond to your PM within five days, contact us and we will look into it.
  • We cannot grant credit for DC purchased outside PBS, but we can check if this requestor has become inactive.
  • If this requestor is inactive, your book should be marked received by the system.

If your book does not arrive by the 26th day (the 35th day if the sender or requestor is outside the contiguous US) after you marked it mailed, it will be declared Lost in the Mail at PBS.  This does not mean that the book is actually lost; it may simply be delayed en route.  You can read more about Lost books in A book I sent is lost in the mail!.

 

Date Posted: 11/27/2013 9:23 AM ET
Member Since: 11/14/2008
Posts: 1,802
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I have had that happen and after two non responses from receiver i write PBS for help name of book etc and they clear the transaction. 

Subject: Update
Date Posted: 11/29/2013 7:21 AM ET
Member Since: 9/18/2008
Posts: 388
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I PM'd the requestor twice asking them if they got the book or not and got no reply.  As of last night the system marked the book LIM.  So I'm contacted PBS about it and we'll see what they say.  Really hate when people don't respond to PMs....

Date Posted: 11/29/2013 3:09 PM ET
Member Since: 8/26/2006
Posts: 9,337
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Let us know how it comes out!

Date Posted: 11/29/2013 5:02 PM ET
Member Since: 8/3/2009
Posts: 545
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Question, from someone who's never used PBS's DC - why do people care? If you use the PBS system you've got your point, correct? Why does it matter that the recipient hasn't marked it received yet? (Not trying to be rude; I'm genuinely curious.)

Date Posted: 11/29/2013 5:55 PM ET
Member Since: 7/19/2008
Posts: 15,471
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Some folks use the PayPal postage, which has free tracking.  But PBS does not credit it, unlike the PBS DC.  The postage fee helps pay for the credits of books "lost" in the mail.

Date Posted: 11/30/2013 9:12 AM ET
Member Since: 9/18/2008
Posts: 388
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Although I did use PBS postage with DC, so I did get the credit already, it still goes on your account as a LIM book.  So if the DC says it was delivered  and it's marked on your account as LIM, it's a black mark on your account.  

Plus, it's just RUDE not to mark a book recieved if you got it and to not respond to polite PMs.

Date Posted: 11/30/2013 11:44 AM ET
Member Since: 8/26/2006
Posts: 9,337
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If you use the PBS system you've got your point, correct? Why does it matter that the recipient hasn't marked it received yet?

The site actually has to pay for each credit it creates -- it's an accounting and IRS thing.  So if someone doesn't mark a book received that has PBS DC, and lets the site pay the credit rather than paying themselves, it's good to report that.  Normally, though, rather than someone deliberately gaming the system, in cases like this where I've been involved, it usually turns out that the requestor has fallen ill, or has had some kind of family emergency.  Sometimes they've lost their internet connection for some reason, or their computer is broken, or they can't get to the library where they'd usually go online.  It's helpful for the site to know if there's an issue like that.

Date Posted: 11/30/2013 4:35 PM ET
Member Since: 8/3/2009
Posts: 545
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Thanks for the info, y'all. Makes sense that you'd want to have it marked received if at all possible.

Date Posted: 11/30/2013 10:53 PM ET
Member Since: 8/16/2007
Posts: 15,200
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It also keeps the cost of the PBS postage down if all the books that should be marked as received are marked. If no one follows up and books aren't marked that should have been because of that, then more credits need to be given out. Its always possible we could see a rise in the cost of the Credit Assurance if the number of books lost in the mail with Credit Assurance on them gets too high.

Date Posted: 12/1/2013 11:14 AM ET
Member Since: 4/28/2009
Posts: 9,724
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Why would "lost in mail" ding the sender's account?  It's a black mark agains the PO, not the sender!

Date Posted: 12/2/2013 8:02 AM ET
Member Since: 8/10/2005
Posts: 4,601
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Yes Jeanne, except that it helps PBS to keep track of "problem traders." There are and have been people who habitually mail books days/weeks after they've marked the books mailed (which often means they go lost before the receiver gets them) and likely people who join up and claim to have sent books but really haven't. If they use PBS DC, the powers that be can see by looking at the account that the post office has scanned the book so it was obviously mailed. If another DC (from post office or paypal or whatever) is used, PBS really has no proof that the book was scanned anywhere unless that info is provided by the sender. (Tracking number, etc) And as you say, if a person has a lot of books going lost, the PBS team will look at their account, and may counsel them about why it's happening...could be packaging books better (perhaps lost due to falling out of pkg or being damaged in transit) might help or to tell them to contact their local PO to see what the issue may be there. Or to put a hold on their account if they don't respond or the account looks dodgy in other ways. Lots of reasons to report those lost books.

Cheryl