Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: DC book not recieved..but system marked it recieved

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
Subject: DC book not recieved..but system marked it recieved
Date Posted: 2/22/2008 12:24 PM ET
Member Since: 8/28/2006
Posts: 462
Back To Top

I just got my computer fixed and back online to mark a book not recieved...it had DC I believe..and the system already marked it recieved...I never got the book...My obnoxious neighbor may have stolen it...they have been acting very strange lately...either that or it got delivered to the wrong house....(I am betting my neighbor stole it though)

 

How do I get my credit back?  The sender did mail it and mark it..and had DC on it....I really wanted to read that one too...

Date Posted: 2/22/2008 12:44 PM ET
Member Since: 10/26/2005
Posts: 438
Back To Top

 

I was curious about the answer to this one and found it in the help docs.  Here's the link.  Sounds like a pain in the butt to have to deal with.  I don't envy you.

http://www.paperbackswap.com/help/search.php?terms=I+didn%27t+get+my+book+but+dc+says+I+did

 

ETA: The link didn't work.  Here's the cut & paste version.

If you have received an email from PBS telling you that USPS has recorded a book you requested as having been delivered to your address, but you did NOT get the book, this means that USPS has scanned a book sent to you with PBS Delivery Confirmation as "delivered".

If you have not received the book, the possibilities are:

  • The book has been misdelivered

  • The book has arrived at the PO, but hasn't been delivered to your address yet.

What should you do if this happens?

  • You should discuss this with your mail carrier, and your local PO. Perhaps the book was delivered to a neighbor. It could also be sitting in your Post office, waiting to be collected by you.

  • You can also contact the sender, who can contact USPS as described in the Help doc A book I sent is lost in the mail!  to report the misdelivery and try to have USPS locate the package.
  • You can contact the sender by clicking the PM (Personal Message) button on the transaction for the book in your account.
  • If the book is still listed as "en route" to you, it will be on your En Route to Me tab on your My Account page.
    • If the book has been declared lost in the Mail, it will be in your Transaction Archive (linked from My Account).

 



Last Edited on: 2/22/08 12:45 PM ET - Total times edited: 1
Date Posted: 2/22/2008 1:14 PM ET
Member Since: 8/16/2007
Posts: 15,183
Back To Top

How long were you offline? If your account is deemed inactive when a book hits the going lost stage, the system will automatically mark it as received.

Date Posted: 2/22/2008 1:20 PM ET
Member Since: 8/28/2006
Posts: 462
Back To Top

I was only offline for probably less than 2 weeks...I just PM'd the sender a little while ago.

Date Posted: 2/22/2008 2:41 PM ET
Member Since: 8/23/2007
Posts: 26,510
Back To Top

If you hadn't checked your account in 2 wks when the book went lost, it probably assumed you were inactive.  Especially if you missed any book requests or WL offers in that same time frame.

Date Posted: 2/23/2008 10:10 AM ET
Member Since: 8/28/2006
Posts: 462
Back To Top

How do I get my credit back?  I have not heard back from the member...and I can't find my neighbor (they are skipping out on the landlord and the repo guy) to ask if she 'accidently' picked it up and forgot about it....even if she did..she wouldn't say so...

Cathy A. (Cathy) - ,
Date Posted: 2/23/2008 11:00 AM ET
Member Since: 12/27/2005
Posts: 4,111
Back To Top

You would have to contact PBS about this, using the Contact Us link at the bottom of the page. The sender got a credit when the DC was scanned. That's his Guaranteed Credit and he's certainly not obligated to give it back to you.

I don't think PBS is obligated to give you the credit back either, but you can ask. It's your responsibility to provide a valid address where your books can be sent without being stolen. You failed to do that, and then you didn't even login to the site for a couple of weeks when you knew you had a book on the way. You could have logged in from any friend's computer, work computer, public library computer, etc. R&R might be more sympathetic, but if I were them I wouldn't give your credit back in this situation.

Date Posted: 2/25/2008 12:38 PM ET
Member Since: 8/28/2006
Posts: 462
Back To Top

Well, gee thanks for your snotty attitude Cathy.

 

For one thing this address is safe, I can't help that these people have decided to become sneaky, thieving little craps.  I have NEVER had a book get stolen.  And, I never said for sure that it did, only that I suspected it...because I have a good mailman...

 

Secondly, I don't know anyone with a computer, except my father, and he is currently sitting in jail...can't go to his house anymore and use his... I don't have a library card, which is necessary to use a library computer..My computer went down and I was able to mark the other 2 books I got recieved before it did...then I got it fixed as quickly as possible with all the other crap I have going on...(namely dad getting arrested and daughter getting sick...plus tons of dr's appts)

 

So,  Cathy, I think I asked a legitimate question and I certainly do not deserve to have you jumping up on your pedestal and judging me when you don't know what the hell has been going on lately..it isn't like i didn't use my computer for a couple of weeks and forgot to log on or something...So take your attitude and eat it.

Date Posted: 2/25/2008 1:31 PM ET
Member Since: 5/10/2007
Posts: 5,526
Back To Top

Candice, does it show in your transaction archive that you definitely lost the credit due to the DC having the system mark the book as received?  I think there is a credit history link is where you really need to look 

I agree to contact R&R.  While I know the sender gets the credit automatically, I think that until you mark it received you don't lose the credit, it is in limbo.  but very good chance I'm wrong on that!

Date Posted: 2/26/2008 7:15 PM ET
Member Since: 8/28/2006
Posts: 462
Back To Top

Thanks Leslie...I checked all the links...but none is there for marking the book recieved or not...it was marked by the system because it was DC...and my credit was debited....

 

I'll just contact R&R...Maybe they will credit me back....that would be cool...I really wanted to read that book, it sounded like a good story and it got good reviews..



Last Edited on: 2/26/08 7:16 PM ET - Total times edited: 1
Date Posted: 2/26/2008 7:32 PM ET
Member Since: 8/16/2007
Posts: 15,183
Back To Top

Glad you contacted R&R because DC is only credit guarantee for the sender. The receiver's should be returned when the book goes lost unless they are inactive at the time. Did you ask your mailman about the book? Maybe the book never left the PO and if you ask, your carrier can search for it.