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Topic: DC Event Question: "Forwarded"

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Anissa (WVgrrl) - ,
Subject: DC Event Question: "Forwarded"
Date Posted: 2/18/2010 9:44 AM ET
Member Since: 1/16/2009
Posts: 432
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Hi,

I'm hoping that someone knowledgeable in DC travels can clarify for me what happened to the book I mailed, which was declared "lost in mail" today. I'm not concerned about the credit, since I did use the DC and the book was scanned at several points.

The book's final destination was Holland, OH. Does the "Forwarded" indicate that the requestor has filed a change of address with the PO and not updated it in the PBS database? Like I said, just curious.

Would you PM the requestor and ask whether he received the book and just didn't mark it received?

Delivery Confirmation Events

  1. 1/18/2010 5:25 PM ET - Electronic Shipping Info Received - BINGHAMTON, NY
  2. 1/23/2010 12:01 PM ET - Acceptance - VESTAL, NY
  3. 1/27/2010 3:53 PM ET - Enroute - JERSEY CITY, NJ
  4. 1/28/2010 4:04 PM ET - Enroute - ALLEN PARK, MI
  5. 2/1/2010 7:32 AM ET - Arrival at Unit - HOLLAND, OH
  6. 2/1/2010 9:35 AM ET - Forwarded - HOLLAND, OH
Date Posted: 2/18/2010 10:53 AM ET
Member Since: 7/31/2007
Posts: 2,693
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well, I certainly wouldn't think that the requestor had received the book because #1 it has not been scanned delivered.  More than likely from the looks of it the requestor has changed addresses and not updated it in the system.  You have received your credit, personally I would leave it alone...the requestor will have to pay the forwarding cost.

Date Posted: 2/18/2010 12:37 PM ET
Member Since: 11/5/2009
Posts: 1,083
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well, I certainly wouldn't think that the requestor had received the book because #1 it has not been scanned delivered.

I have, more than once, received a package with DC that was never scanned as "delivered".  I would certainly PM the recipient and see if they received the book.

Date Posted: 2/18/2010 12:43 PM ET
Member Since: 1/17/2009
Posts: 9,911
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I don't like to let these things go, even if I used DC and have my credit, because when the book goes lost, then the requestor gets the credit back, too (out of PBS's pocket). I try to prevent PBS from unnecessarily losing out when I can.

I would send a polite PM to enquire.

Date Posted: 2/18/2010 1:41 PM ET
Member Since: 8/10/2005
Posts: 4,601
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You can sure PM them to ask. I had one like that a few weeks ago--someone who had a winter home in the south. It had a "forwarded" scan at the post office where they had their permanent home, and then when it was delivered to her winter address, it was scanned as delivered there. It took a little longer to get there, but did arrive before the lost date.

Cheryl

Date Posted: 2/18/2010 2:03 PM ET
Member Since: 10/13/2007
Posts: 36,445
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I would PM them just so they are aware of what is going on.. Its very easy to forget to change your address when moving.
A polite reminder about this would be the best bet and then they can take things up with the PO if the book does not show up.

Date Posted: 2/18/2010 5:52 PM ET
Member Since: 7/31/2007
Posts: 2,693
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Kate, the point of my comment was it had not been scanned delivered but rather "forwarded"....

If the book hasn't gone lost I wouldn't PM the requestor...they are already getting all those PM's from PBS.