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Topic: DC with Postage wrapper printed but book had to be cancelled

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Subject: DC with Postage wrapper printed but book had to be cancelled
Date Posted: 11/10/2009 2:57 PM ET
Member Since: 4/25/2007
Posts: 53
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I need help finding out what to do in this situation:  I printed a wrapper with DC and postage;  before I mailed it, I realized it had underlining and notes in the margin.  After contacting the requestor, we decided to cancel the trade.  How do I get the postage back that was printed on the wrapper?

Date Posted: 11/10/2009 3:00 PM ET
Member Since: 8/23/2007
Posts: 26,510
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You can't. PBS postage is no refundable. You could try bringing it your post office and see if they refund the postage but I don't know if they will.  It says very clearly when buying the PBS postage that it's not refundable.  The postage  money goes to the post office not PBS.  PBS only gets part of the postage printing fee and part of that goes to Endicia I think. 

I don't even accept a book request until I have it in my hand and have verified that it's postable.

Date Posted: 11/10/2009 3:02 PM ET
Member Since: 8/26/2006
Posts: 9,321
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From the Help Center:

If you cancel a transaction (or the system cancels the transaction if you did not mark the book mailed in time) after printing with postage, the postage and fees can't be refunded by PBS.  The funds are transmitted to USPS when you download the wrapper with the postage on it.  You could try taking the printed, unused wrapper to the PO and discussing this with them.    We have no mechanism to recover these funds from USPS ourselves, but individuals may be able to do so.

 

(Oops, Mary beat me to it



Last Edited on: 11/10/09 3:03 PM ET - Total times edited: 1
Subject: thanks
Date Posted: 11/10/2009 4:52 PM ET
Member Since: 4/25/2007
Posts: 53
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Thanks for your replies.  Lesson learned, I guess.