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Topic: DC scans -- late updating of PBS info?

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Subject: DC scans -- late updating of PBS info?
Date Posted: 11/13/2009 2:34 PM ET
Member Since: 1/17/2009
Posts: 10,041
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Hi guys,

wondering what the longest amount of time it should take for a DC scan to be updated in your mailing info? I mailed a package with PBS DC on Nov. 2, at usps.com it shows a scan at the processing facility on Nov 8 (5 days ago) ... but no updates on PBS so I don't have my credits yet.

I've had scan info take overnight to update ... but never longer than that.

I already asked PBS to check ... but has anyone else has a scan take more than 5 days to appear in their mailing info?

Cathy A. (Cathy) - ,
Date Posted: 11/13/2009 2:44 PM ET
Member Since: 12/27/2005
Posts: 4,150
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If you see it at USPS, then it should appear here within 6 hours. That's not 6 hours from the time of the scan, but 6 hours from the time it shows up on USPS.com.

Date Posted: 11/13/2009 2:49 PM ET
Member Since: 5/14/2009
Posts: 6,852
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If it is showing up scanned on USPS, I would let the team know. 

ETA:  Help docs does say it can take several days, but this is more than several.  The longest I waited was overnight.

Last Edited on: 11/13/09 2:58 PM ET - Total times edited: 1