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Topic: DC TRACKING INFO UNDER POST OFFICE HERE....LOTS OF PROBLEMS

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Subject: DC TRACKING INFO UNDER POST OFFICE HERE....LOTS OF PROBLEMS
Date Posted: 2/6/2013 1:50 PM ET
Member Since: 4/15/2011
Posts: 187
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EVERYONE IS HAVING PROBLEMS...MOST OF US WANT THE QUICK CREDIT AND NOT BEING DONE....PBS SAYS WORKING ON IT...PO FAULT....SO DO NOT USE PBS DC TRACKING UNTIL THEY ALL GET IT RIGHT.  ROBERT

Date Posted: 2/6/2013 2:04 PM ET
Member Since: 8/16/2007
Posts: 15,186
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This topic is kept up to date in the appropriate forums in these posts, please follow them there.

This is the USPS forum thread http://www.paperbackswap.com/USPS-Reading-PBS-DC-Scans/topic/275910/?t=275910&obd=0&l=25&ls=175

This is the Questions of PBS thread http://www.paperbackswap.com/USPS-Longer-Scan-PBS-DC/topic/275934/

Ann B. (ahbab) - ,
Date Posted: 2/6/2013 7:31 PM ET
Member Since: 5/4/2010
Posts: 417
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It is nice to know that some people knew about it and couldn't tell us (the membership) about it until after we hit the problem about the credits.

Date Posted: 2/6/2013 8:29 PM ET
Member Since: 2/15/2009
Posts: 89
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Thanks for posting this information.  I was wondering what was going on.  I have sent some using PBS confirmation but not PBS postage, and that seems to be my problem.  On the ones that I used both PBS confirmation and postage, the tracking report is showing.

Date Posted: 2/6/2013 11:14 PM ET
Member Since: 6/14/2009
Posts: 886
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Most people look on this forum so the problem should have been posted on here.  We offer deals and when someone orders something we don't think to check the postal forum before printing out labels. If it had been posted here we would have been warned. Here is what PBS emailed me today:


We're very sorry you had this trouble. Thanks for writing in. The only recent change to electronic DC is the USPS fee - it has gone from 19 cents to 20 cents. However, not all POs are up to speed on how to handle these mailings, now that other USPS changes are in place. USPS has apparently not given the postal clerks at the counter a clear way to scan in the e-DC and charge the correct 20 cents, and this is causing them a lot of confusion.
Also, USPS had some issues with transmission of the scan information, which have delayed some Quick Credits. This should be working normally soon. We're still working with our USPS liaison to get specific Post Offices on the same page with how to handle e-DC on packages mailed from the PO counter. If you continue to meet resistance when using PBS-DC, please let us know and also specify the street address of your PO (and the postmaster/supervisor's name if you know it), so we can get our USPS liaison to get into touch with them.

We're very sorry for the confusion,

The PaperBackSwap Team
www.PaperBackSwap.com