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Topic: is the DC now working

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Subject: is the DC now working
Date Posted: 5/5/2013 10:23 AM ET
Member Since: 10/28/2008
Posts: 3,523
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Just wanted to know if I use the DC if it will scan ok at the post office now

Date Posted: 5/5/2013 10:27 AM ET
Member Since: 6/29/2007
Posts: 17,042
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Hi Bertie,

The DC was always working, and the data transfer between USPS and PBS has been fixed.  However there are still some POs out there that still don't have the updated procedures.  I've copied and pasted them below.

 

USPS has had issues processing packages with e-DC since USPS made some changes in their system on 1/27/2013. 

Some POs have told members that they are required to buy 90-cent USPS Tracking at the PO , and they have been covering up the PBS-DC (eDC) barcodes! Neither of these things is correct.

We got the following information from one of our members, who is a USPS window clerk and trainer.

She said that "Apparently this was a procedure in place before the latest changes, but most of us were never informed that it could be done this way. With the latest changes it made it necessary to do it this way and they didn't instruct us on it because they assumed we all knew...."

Below is the information you can give at the PO when you are mailing an item with PBS-DC or Custom DC (this is what the USPS window clerk can do to process your package with e-DC):

 



INSTRUCTIONS FOR PROCESSING A PACKAGE with ELECTRONIC DC at the PO Counter:
1) Place the parcel on the scale.
2) Key in the zip code.
3)STOP! DO NOT MAKE ANY SELECTIONS ON THE SCREEN. You should have the "What are you mailing?" screen showing. Scan the tracking barcode on the label. This should bring up a new screen showing the postage plus the correct charge for the e-DC ($0.20 for Media mail)*
4) If any postage is affixed, press the "Postage Affixed" button and key in the amount of postage on the parcel. If the parcel has no postage skip to the next step.
5) Press the "Print PVI" button. This should print just the postage PVI and no tracking PVI.

*If the e-DC barcode will not scan from the "What are you mailing?" screen follow this procedure:
1) Proceed as normal telling POS what it is that is being mailed.
2) DO NOT select Tracking
3) When you print the PVI, affix the postage as normal and place the tracking PVI on the package, but DO NOT cover the pre-printed tracking barcode on the label. Covering an existing DC is only acceptable for the green Delivery Confirmation labels.

4) Sell and affix a $0.20 stamp to the parcel to cover the cost of the e-DC.  Or you can use the "Short-paid Online Label" to charge the needed $0.20.

Date Posted: 5/7/2013 1:30 AM ET
Member Since: 12/28/2006
Posts: 14,167
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My PO is processing them correctly Bertie, and the information is transferring from USPS to PBS also.  Not all PO staff has been properly trained in navigating the software update tho, so some members still report localized problems.

Date Posted: 5/7/2013 8:22 AM ET
Member Since: 10/28/2008
Posts: 3,523
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ok thank you all for your help

Date Posted: 7/15/2013 3:15 AM ET
Member Since: 10/17/2007
Posts: 1,023
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I took my books to the PO with the instructions and the clerk STILL couldn't get it to work. I've been working with these same guys for years. You'd think they'd be more accommodating in trying to make it work instead of just handing my instructions back and saying "oh, well." I'm so frustrated with them I haven't been back. I just print out my postage now, but I sure hate having to pay the extra processing fees.

Date Posted: 7/15/2013 3:29 AM ET
Member Since: 7/19/2008
Posts: 15,384
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I had one clerk call the regional office for directions rather than read my printout.  They talked her through it, and she has trained all the other clerks.   Yeah!

The other branch I go to just cannot get it.  I started using the APC machine rather than fight.

Date Posted: 7/17/2013 3:49 PM ET
Member Since: 2/15/2011
Posts: 218
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I have had it work for me just fine several times in the last month.  I think the postal clerks can still get a bit confused occasionally.  THere is one post office in our area I try to avoid for that reason ...