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Dabawalas: Lessons for Building Lasting success Based on Values
Dabawalas Lessons for Building Lasting success Based on Values Author:Shrinivas Pandit Businesses go through dramatic twists and turns. Some survive, while quite a few fall by the way-side. Corporate heads grapple with this and are keen to find a sustainable model for making organizations last. — Dabawalas, the story of Mumbai's ubiquitous homemade food delivery men, stands in sharp contrast. A 115-year-old business enterprise, run... more » by a semi-literate group of people that has sustained itself through the vicissitudes of change, presents a role model. Through a dialogue between four characters, the book brings to the fore key characteristics of successful organizations - values, decentralized decision making, continuous value addition to customer care and many more.
Besides this, the book includes take-aways for leaders and managers to imbibe for building lasting success based on values.« less