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Topic: damaged by USPS, but PBS asking about resolution ...?

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Subject: damaged by USPS, but PBS asking about resolution ...?
Date Posted: 8/31/2009 3:59 PM ET
Member Since: 9/24/2008
Posts: 173
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I just received a book that was water-damaged and, though I couldn't tell for absolutely sure, I assumed it may have happened en route, as the wrapping was thin and the weather here in the Southeast has been very rainy for several days -- so I chose the "damaged by USPS" option and included a "have you considered inner plastic wrap?" note to the sender when I completed the "book received" forms.

Now though, the transaction record is showing the "Has problem been resolved" tab ...? I thought with the "damaged by USPS" RWAP choice this didn't come into play? Can someone clarify, please? Thanks!

Date Posted: 8/31/2009 5:19 PM ET
Member Since: 12/21/2007
Posts: 1,642
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Unfortunately that comes up even if books are marked damaged by USPS. What I've done in those cases is simply mark the transaction resolved.

Date Posted: 8/31/2009 8:26 PM ET
Member Since: 7/26/2006
Posts: 526
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Last Edited on: 5/2/11 7:08 PM ET - Total times edited: 1