Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: Is this Damaged by USPS or Wrong Book Rec'd (or something else)?

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
Subject: Is this Damaged by USPS or Wrong Book Rec'd (or something else)?
Date Posted: 4/27/2009 3:58 PM ET
Member Since: 12/17/2007
Posts: 2,936
Back To Top

I received a package that was a bubble envelope that had opened.  Instead of the book that it was supposed to be, it contained what looks to be an order from Publisher's Clearing House.  I guess I am assuming that the sender wouldn't have made this much of a mix up and the PO possibly had two open packages and didn't get the contents in the right bag.  So how do I mark this one? 

Thanks! :)

Date Posted: 4/27/2009 4:06 PM ET
Member Since: 9/3/2007
Posts: 521
Back To Top

Recieved with a problem. 

You won't be responsible for the credit, and if you explain the situation, maybe the sender won't either.

Date Posted: 4/27/2009 4:11 PM ET
Member Since: 1/8/2007
Posts: 8,139
Back To Top

I would choose Damaged by USPS. Doesn't sound like a problem caused by the sender. You can fill out a form with the USPS in the hopes that they might find the book and send it to you.

Date Posted: 4/27/2009 4:55 PM ET
Member Since: 6/26/2006
Posts: 6,633
Back To Top

This what I'd do (copy-pasted from the help center) because you didn't receive a book at all.

I received an empty wrapper--no book inside!

If this is a book you requested, you should not mark the book received, since you did not get the book.  You should contact the sender to let him or her know what happened.  

  • The sender should call 800-ASK-USPS or go to http://postalinspectors.uspis.gov/forms/MLNtRcvd.aspx  and input the information online there. This will help USPS try to recover the book.

    • The form is titled "mail Theft"; this does not mean that you can use it only if you think the book was stolen.  "Received without contents" is an option on the page.
    • The choice to make under "Class" on the form if Media Mail was used is "Parcel Post".
  • If you think that the Wrapping method may have contributed to the loss of the book, please do give (gentle) feedback to the sender; you can refer to All Help documents about bookwrapping if you like. 

  • If you have marked the book received by mistake (or if the system marked the book received for you while you were absent from PBS), you can also discuss this with the sender, who got credit when that happened. See How do I contact another member? for instructions on how to contact a sender from the transaction in your Transaction Archive.

If you have not marked the book received yet, do not do so.  You will continue to get the usual auto-emails from PBS asking if the book has arrived; open and read them, and follow any instructions within. 

If the book hasn't arrived by the 26th day after it was marked mailed, then PBS will declare it lost in the Mail and you will get your credit back.  If the book does arrive after that, you should mark it received from your Transaction Archive.

Date Posted: 4/27/2009 4:59 PM ET
Member Since: 12/17/2007
Posts: 2,936
Back To Top

Thanks!

I've marked it Damaged by USPS.  It immediately put me back at number 1 on the wish list, which was my biggest concern, I didn't want to go back to last of about 400. :)  I think the credit is a write off though.  Which I guess sometimes stuff happens. 

 

Date Posted: 4/27/2009 5:03 PM ET
Member Since: 12/17/2007
Posts: 2,936
Back To Top

If you have not marked the book received yet, do not do so.

Ack! Britney! We were posting at the same time! Oh well, I did get a Strap Perfect !

Date Posted: 4/27/2009 5:12 PM ET
Member Since: 2/19/2008
Posts: 2,007
Back To Top

"Oh well, I did get a Strap Perfect !"

 

???  In the same package?

Date Posted: 4/27/2009 5:15 PM ET
Member Since: 12/17/2007
Posts: 2,936
Back To Top

Instead of a book, I got the Strap Perfect and a necklace along with the Publisher's Clearing House paperwork.  Nothing with an address though.  :)