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Topic: Damaged when inspected

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Subject: Damaged when inspected
Date Posted: 3/10/2010 7:26 PM ET
Member Since: 11/11/2008
Posts: 16,558
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Is there anything you can do when during an inspection, a postal employee damages a book by slicing through the wrapper (and the book) with a utility knife?

Date Posted: 3/10/2010 8:44 PM ET
Member Since: 2/5/2007
Posts: 30,800
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The SENDER can file a complaint but honestly, nothing is probably going to happen.

Date Posted: 3/10/2010 8:54 PM ET
Member Since: 8/16/2007
Posts: 15,187
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You can file a complaint, but I believe they will tell you that you have to purchase insurance to get reimbursed.

Date Posted: 3/11/2010 4:58 AM ET
Member Since: 12/28/2006
Posts: 14,177
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"You can file a complaint, but I believe they will tell you that you have to purchase insurance to get reimbursed."  I agree, and it totally sucks.  But also doesn't hurt to ask, it's not like the contents were misrepresented or the packaging was inadequate.



Last Edited on: 3/11/10 4:59 AM ET - Total times edited: 1
Date Posted: 3/11/2010 1:49 PM ET
Member Since: 11/11/2008
Posts: 16,558
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Okay...thanks everyone!

Subject: RE: DAMAGED WHEN INSPECTED
Date Posted: 3/12/2010 3:01 PM ET
Member Since: 1/21/2009
Posts: 11,761
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Your recourse in this matter is to take the original container(packaging) and the contents to your local Post Office.  Also take with you proof of the value of the damaged item(s).  Present these items to the window clerk and explain that it was damaged by the Postal Service during their inspection.  Explain to them that you wish reimbursement for your damaged property, and, if you have to reorder the damaged item, you would like reimbursed postage also.  The clerk should inspect both your container and the contents and the receipt for the claimed value.  If the clerk states there is nothing he or she can do, ask to speak to the manager and/or Postmaster.  The form number for your reimbursement is PS form 3533, but the policy for reimbursement may have recently changed so the form for you to complete may have changed.  It may be that the Postal Employee will advise you to reorder the item and bring in proof of the new item and the postage charge and reimburse you those monies.  Most important, speak with your neighborhood Postmaster.  They are more understanding than people think.  Good luck!