Skip to main content
PBS logo
 
 

Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: Dead Mail?

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
lj-florida avatar
Subject: Dead Mail?
Date Posted: 9/27/2012 11:45 AM ET
Member Since: 6/24/2012
Posts: 1,496
Back To Top

I was so excited to get a book I really, really want. There are no other copies in the system. Below is the tracking info. What do I do now???

       

Request Dates

Request Date:
9/19/2012 1:37 PM ET
Will Mail By:
9/21/2012 11:00 PM ET 
Label Print Date(s):
9/21/2012 9:47 AM ET
Date Mailed:
9/21/2012 10:58 AM ET 
Estimated Arrival:
10/18/2012 ET 

Delivery Confirmation Events

USPS DC#: 9452110200817009480148
  • 9/21/2012 11:55 AM - Electronic Shipping Info Received - HAMILTON,IL
  • 9/21/2012 4:47 PM - Acceptance - HAMILTON,IL
  • 9/25/2012 1:11 AM - Visible Damage - HAZELWOOD,MO
  • 9/25/2012 1:11 AM - Dead Mail / Sent to Recovery Center - HAZELWOOD,MO
  • 9/25/2012 1:11 AM - Arrival at Unit - HAZELWOOD,MO
xengab avatar
Date Posted: 9/27/2012 12:05 PM ET
Member Since: 10/13/2007
Posts: 36,445
Back To Top

I'd contact the post office.. Print this out, take it into them and ask what can you do about it??   I find it weird that they did not even bother to send it onto you since it HAS the tracking number on it.

Patouie avatar
Standard Member medalMember of the Month medalBook Cover Image Coordinator medalBook Data Approver medalTour Guide Asst. Coord. medalFriend of PBS-Silver medalPBS Cruise Attendee medalPBS Blog Contributor medal
Date Posted: 9/27/2012 12:12 PM ET
Member Since: 8/26/2006
Posts: 9,554
Back To Top

Yes, talk to your Post Office.  Then let us know what happens!

EmilyKat avatar
Limited Member medalTour Guide medalFriend of PBS-Silver medal
Date Posted: 9/27/2012 1:49 PM ET
Member Since: 7/19/2008
Posts: 15,524
Back To Top

Isn't dead mail where they send mail without labels?  I'm under the impression that one of the things dead mail does is try to figure out where books are meant to go to. 

Some of the letters from my great uncle went through dead mail when I was a child as his handwriting was so unsteady.  I remember wondering if he had died.  My impression was that the handwriting and microscope experts were there.

FlouncePony avatar
Friend of PBS-Silver medal
Date Posted: 9/27/2012 3:19 PM ET
Member Since: 12/31/2009
Posts: 3,995
Back To Top

I'm wondering if it's possible that the mailing addres is illegible, bu the barcode is still able to be scanned. It may be why they just wrote it off as dead mail, if they don't have enough info to contact either the sender or receiver.

You cound contact the post office that last scanned it, give a description of the contents, and see if it's still there and worth recovering.

melanied avatar
Standard Member medalMember of the Month medalBook Cover Image Group medalBook Data Correction Group medalTour Guide Leader medalBook Bazaar Coordinator medal
Date Posted: 9/27/2012 3:25 PM ET
Member Since: 8/16/2007
Posts: 15,234
Back To Top

Dead mail will attempt to determine if it can be sent on or back to the sender or if there is no way for them to determine what to do with it and it cannot be recovered. If you take the information in to the post office they can help. It might need to be the sender that attempts to recover the item, but you can ask the post office if it is possible to recover an item from dead mail based on the DC#.

lj-florida avatar
Subject: Mystery half-solved
Date Posted: 9/27/2012 4:23 PM ET
Member Since: 6/24/2012
Posts: 1,496
Back To Top

I went to the post office, and they couldn't figure out what was going on either. They took my information and said a supervisor would research it and call me. I ran some other errands, and when I got home the mail had arrived. Guess what was in my box!

The book, (Stephen King's It in hc so it is a large one) was in plain, large, white, plastic envelope with no postage. It was hand-addressed to me and had a stick that said: "We're sorry that your item was damaged during processing."

Inside, the book was intact,  but the binding was broken - loose between the cover and the first page and there was no dust cover. I don't know if the dust cover was on it when it was sent. The bottom right corner of the front cover had been bent up a little, as if it had been dropped on that corner. The accompanying paperwork (the second sheet that is printed when you print the label) was inside and had a dirt streak on it. The first page of the label was not there, nor was any of the original packaging.

I called the post office to tell them they can stop looking for it since it had been delivered, and the clerk said she suspected it was inefficiently packaged since there was no trace of it at all by the time I received it. However, she couldn't really know that for sure, could she?

What do I do now? I feel as though I should let the sender know. Only he/she knows if it was properly packaged. If it was "iffy" when sent, then he/she will know in the future to be more careful, right? Or do I just mark it received and let it go?

 ETA: I just looked at it again and saw that the binding is broken away from the back cover as well. crying

 

 



Last Edited on: 9/27/12 4:43 PM ET - Total times edited: 2
EmilyKat avatar
Limited Member medalTour Guide medalFriend of PBS-Silver medal
Date Posted: 9/27/2012 5:18 PM ET
Member Since: 7/19/2008
Posts: 15,524
Back To Top

Mark it as damaged by USPS.  Put a very clear description of the damage and the packaging.  PBS states that you can ask for the credit back if you feel it wasn't well wrapped.  But it sounds like that is unknown. 

This gives PBS all the info, in case this sender repeatedly has wrapping issues. 

I believe that RWAP by USPS will offer you the option to be put back on the top of the WL.

I will often mark the RWAP as resolved right then when it is PO damage.  After all, it is the risk we all take with media mail. 

okbye avatar
Barb S. (okbye) - ,
Date Posted: 9/27/2012 7:31 PM ET
Member Since: 3/14/2011
Posts: 5,767
Back To Top

I don't think you can tell how well it was wrapped just because the wrapping was damaged, the p.o. can really do a number on a piece of mail. I've received some books that were wrapped pretty well in the part of the wrapping that was intact but a chunk was missing or it was badly torn. I got two wrapped together just the other day that were still securely wrapped so I could see they didn't do anything wrong but the whole side of the package had been splashed open. They had an inner plastic wrapping so they weren't exposed, otherwise who knows how they would have been received. 

Not a book but I received a poster once in a cardboard tube that was so badly mangled that I never did get the poster out. Those tubes are pretty thick and strong but it looked like they had let a gorilla play with it for awhile. 

fangrrl avatar
Member of the Month medal
Date Posted: 9/28/2012 12:41 AM ET
Member Since: 12/28/2006
Posts: 14,177
Back To Top

What Emily said yes   mark it RWAP, damaged by USPS.   Scuffs and markings inside the wrapper are a fair indicator that the PO has torn the packaging enroute.  Without the origional wrapper, it's difficult to determine if it was adequately packaged or merely encountered the Sampsonite Gorilla.

If this was a wishlisted book, the system will place you back on the wishlist in your former position.  If you do not want another copy you should hold or remove from your WL quickly before another copy is posted to you.  If the book wasn't wishlisted, I think it is added to your Reminder List?

lj-florida avatar
Date Posted: 9/28/2012 11:08 AM ET
Member Since: 6/24/2012
Posts: 1,496
Back To Top

I let the sender know what the post office did to the book. She was mortified and said that she was surprised because she gets a little "tape happy". I doubt that her packaging had anything to do with it. On closer inspection of the PBS label, second page that was enclosed.. the dirt streak looked like a tire mark. The barbarians! Oh, the poor, sweet, innocent book at the hands of the USPS gorilla team. crying

Patouie avatar
Standard Member medalMember of the Month medalBook Cover Image Coordinator medalBook Data Approver medalTour Guide Asst. Coord. medalFriend of PBS-Silver medalPBS Cruise Attendee medalPBS Blog Contributor medal
Date Posted: 9/28/2012 12:38 PM ET
Member Since: 8/26/2006
Posts: 9,554
Back To Top

the dirt streak looked like a tire mark

ow!!! frown

xengab avatar
Date Posted: 9/28/2012 2:42 PM ET
Member Since: 10/13/2007
Posts: 36,445
Back To Top

Well since one of the machines BURNED a large envolope with 15 pages inside and all I got the was half the label back, I'd say anything can happen to an item in USPS hands.  I've seen what they can do to my reusable book bags (which is made to withstand USPS) and I do not think a metal crate would protect a book in some situations.
Boxes, bubble mailers, tyvek plastic etc all seem to have its faults. BEST package I saw was a duct tape made bag..LOL

lj-florida avatar
Subject: Okay, what next?
Date Posted: 10/1/2012 5:56 PM ET
Member Since: 6/24/2012
Posts: 1,496
Back To Top

Dang. I thought this was behind me. I had marked it RWAP - post office fault. In my transaction list, it is asking me if the problem was resolved or not.. it gives me options of sender didn't answer pm, sender didn't offer solution, etc. None of those answers fit because it wasn't the sender's fault. How do I mark it and close out the issue?

FlouncePony avatar
Friend of PBS-Silver medal
Date Posted: 10/1/2012 7:07 PM ET
Member Since: 12/31/2009
Posts: 3,995
Back To Top

There isn't an option for "resolved" in there somewhere?

lj-florida avatar
Date Posted: 10/1/2012 8:38 PM ET
Member Since: 6/24/2012
Posts: 1,496
Back To Top

Lisa, my options are: "the sender has resolved...", "the sender has not resolved...", "the sender did not respond...", "was marked RWAP by mistake".   I guess I could mark it  "the sender has resoved", except she didn't resolve it because it wasn't her problem to resolve - the post office mangled the book.

EmilyKat avatar
Limited Member medalTour Guide medalFriend of PBS-Silver medal
Date Posted: 10/1/2012 8:48 PM ET
Member Since: 7/19/2008
Posts: 15,524
Back To Top

I always mark the PO ones as resolved right away.  (Unless I think it was a failure to wrap.)  Because face it, the Post Office is the problem, not the sender.

lj-florida avatar
Date Posted: 10/1/2012 9:00 PM ET
Member Since: 6/24/2012
Posts: 1,496
Back To Top

So I marked it as resolved by sender, Emily? That won't make it look like it was her fault?

Cattriona avatar
Member of the Month medalFriend of PBS-Gold medal
Date Posted: 10/2/2012 12:23 PM ET
Member Since: 7/7/2007
Posts: 4,815
Back To Top

The sender responded to your note, which is all she could really do in this situation, so I would mark it resolved.  

lj-florida avatar
Date Posted: 3/13/2013 8:10 PM ET
Member Since: 6/24/2012
Posts: 1,496
Back To Top

Look how old this original post is... I just got an update from the sender today. Her PM said:

Follow-up :) Just got a letter from the PO about them finding "an empty wrapper w/ your address and it is believed to have been separated from a parcel during handling". Wow. Almost 6 months. I don't know if it's pathetic that it took so long, or take a more positive attitude that they're trying to track down what happened to an empty wrapper instead of it being just thrown away. It does 'irk' me that there's a snarky paragraph about including your name & address w/ the contents. Guess the gorillas tore the book out of my packaging, put it in theirs to send on to you, but kept the empty wrapper around for 6 months!
Just venting about this and thought I'd update. Grrrrrrr.

Can anyone beat that? LOL

 

Generic Profile avatar
Member of the Month medalFriend of PBS-Silver medal
Date Posted: 3/13/2013 8:48 PM ET
Member Since: 8/23/2007
Posts: 26,510
Back To Top

I hosted a game one time where a book went lost.  It was scanned several times and then the scans just stopped.  A year later the sender PM'd me to say that the winner of hte book just PM'd them to say it was finally delivered.  Who knows where it was all that time. Probably fell behind something.

lj-florida avatar
Date Posted: 3/14/2013 12:12 PM ET
Member Since: 6/24/2012
Posts: 1,496
Back To Top

LOL Mary.. okay you win!