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Topic: Can't decide to ship based on RC...

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Subject: Can't decide to ship based on RC...
Date Posted: 5/28/2009 5:56 PM ET
Member Since: 5/25/2009
Posts: 55
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Date Posted: 5/28/2009 6:04 PM ET
Member Since: 5/25/2009
Posts: 55
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So, I'm a newbie. I have a book request... that states...

 

I am not willing to accept books that have any highlighting or underlining.  I give these books as gifts. 

PLEASE, check the book for highlighting and other pen markings/notes & do not mail if this requirement is not met. 

I am not willing to receive books that are from a smoking home. 

 

I've checked the book... no highlighting or underlining. It's virtually new EXCEPT, one page is dog eared.  This person states that the books are gifts.  I wouldn't gift that. 

Is there a way to contact the requester? I don't see it if it's obvious.

If I can't contact the requester. Would you send it anyway?

OR... If YOU requested, "reposition yourself" by T.D. Jakes from me... please contact me and let me know. I'm volleying here!

Thanks...

 

Date Posted: 5/28/2009 6:07 PM ET
Member Since: 8/16/2007
Posts: 15,201
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I see requests for no highlighting, markings, etc and not from a smoking home. A dog-earred page is none of those so I'd send it.

You cannot contact the person until after you have said you can meet the RCs.

Date Posted: 5/28/2009 6:14 PM ET
Member Since: 3/27/2009
Posts: 25,000
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I hate the negative construction and the angry, demanding tone:

"I am not willing..."

".... do not mail if this requirement is not met." 

"I am not willing to receive books that are from a smoking home." 

The word please is slammed into our face-- PLEASE --  As if it was a matter or life and death ...or...getting a near new book to give away as a gift!

 "I give these books as gifts."

Which makes me angry that this cheapskate's demanding like new books and isn't anywhere near being nice about it either.

No way, that requestor would kindly be asked to Kiss My Grits.

 



Last Edited on: 5/28/09 6:29 PM ET - Total times edited: 4
Date Posted: 5/28/2009 6:32 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I would decline based on the gift part as well. I wouldn't want a ding against me for some minor flaw on a perfectly postable book.

If it just said the highlighting part then I would accept even though I hate being reminded of the posting guidelines. But the gift part makes me think this person is very picky.

Date Posted: 5/28/2009 7:03 PM ET
Member Since: 1/23/2006
Posts: 353
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The requester won't win any awards for charm, but so what? The conditions are clear and I could care less about their motivations.

 

I'm here to swap books, not worry about what others do with theirs!

Date Posted: 5/28/2009 7:12 PM ET
Member Since: 3/27/2009
Posts: 25,000
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The conditions are clear on smoking, writing and underlining. However, it's the gift issue that causes problems thanks to the dog-eared page. A couple of dog-eared pages are acceptable, but the requestor wants the book to be in gift condition. That is the implied standard she's asking demanding.

The requestor has placed the burden of "giftablity" on the OP. Should she or shouldn't she send it ? If she sends it and it doesn't meet the requestor's standards, looks like there'd be heck to pay. Screw that!

Date Posted: 5/28/2009 7:17 PM ET
Member Since: 11/15/2008
Posts: 3,308
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Your book meets the conditions, so you could accept.  I would personally decline unless I needed a credit right away, because the way the RC is written makes me think there's a better than even chance the person is extra picky, and worrying about the reception a book will get is not worth it to me.  My rule of thumb with RCs is when in doubt decline.  Many times the book is near the top of FIFO anyway.  If it was a book that Ithought would be rarely ordered I might be more likely to roll the dice and send it.

Date Posted: 5/28/2009 7:47 PM ET
Member Since: 8/16/2007
Posts: 15,201
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but the requestor wants the book to be in gift condition. That is the implied standard she's asking demanding

I think people read way to much into RCs, books do not need to meet implied standards, only what is written. If I got a RWAP on this and the requester said they marked it that way because of a dog-earred page I would not return the credit and tell them that if they wanted no dog-ears, then they need to say no dog-ears. They don't even say the book needs to be in giftable condition, only that they give them as gifts.

I would expect the same with my own RC. I say "not from a current smoking environment". The implied request would be that I don't want a book that stinks of smoke. Yet, I have accepted books that smell of smoke because my stated RC does not say no stinky books, it only says not from a current smoking environment. The books did come from that so I had no right marking books as a RWAP since they met my stated condition.

Date Posted: 5/28/2009 7:56 PM ET
Member Since: 4/7/2007
Posts: 663
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This one's a tough call, because the tone seems so strident (to me, at any rate) and negative. It's his/her own choice, but I think the requestor might have better results if the RC wasn't so negative.  My own RC for similar reasons is copied below:

If this book has highlighting, underlining and/or student notes on text pages, please decline this request.  (A signature or inscription at the front of the book, which is okay per PBS guidelines, is okay with me.) 

I still have a fair number of requests turned down, but hardly ever receive a rude comment any more for daring to have an RC. ;-)

If I had a like-new book, I'd  accept the RC, but if the book had some wear or any writing at all, I'd turn it down.

Pam

Date Posted: 5/28/2009 8:28 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I don't care what people do with the books once they receive them from PBS. But the fact they went out of their way to say they use these books for gift says to me that they will be checking the book very carefully and quite possibly make a complaint about a perfectly postable book.  Even taking into consideration that you don't have to refund a credit it's still on your record and a hastle you have to deal with if they complain.  To me a book with a dog earred page would not be giftable. But then if I were giving a book as a I gift I would buy new unless it was out of print.

Date Posted: 5/28/2009 8:30 PM ET
Member Since: 12/9/2007
Posts: 9,601
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Just for grins - is this book going to a friend of hers or to her own address?  It really shouldn't matter, but if it's going directly to another address, there won't be any feedback.

Ruth

Date Posted: 5/28/2009 8:54 PM ET
Member Since: 2/26/2009
Posts: 36,289
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--- Request DENIED

Date Posted: 5/28/2009 9:07 PM ET
Member Since: 7/1/2008
Posts: 6,756
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I'm with the "when in doubt, decline" group; too much stress wondering if the requestor will ding me for the dog-eared page, not worth a credit Even with it not being mentioned in the RC, I think it may be implied, since the books may be a gift.

 



Last Edited on: 5/28/09 9:07 PM ET - Total times edited: 1
Date Posted: 5/28/2009 9:25 PM ET
Member Since: 2/6/2009
Posts: 1,410
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Based on condition of the book alone, I would say the book is fine to send for just one dog-earred page. However, I would decline based on attitude alone with a note to say they might want to rephrase their RC to be more postive.

I havnt recieved many RC's yet but all of them have been very polite and not demanding at all. This one is very very rude. I would not agree to it. I know we probably should not read so much into RC's but everything I have heard about RC's make me weary and cautious when I do get them.

Date Posted: 5/28/2009 9:43 PM ET
Member Since: 3/27/2009
Posts: 25,000
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books do not need to meet implied standards, only what is written.

Technically you are absolutely correct. We are allowed to follow the letter of the RC and that the OP's book is perfectly postable and sendable.

But, and this is a biggy in my HO....

...I bet you a gazillion dollars that if this person received a dog-earred book she'd be angry and think "geez, don't people know how to follow directions!? I specifically told the sender that I give these books out as gifts."

Then I bet she'd RWAP this transaction.

I guarantee the requestor thinks her RC is crystal clear in that she wants gift givable books.

This one ain't worth the hassle. Denied.

Date Posted: 5/28/2009 10:01 PM ET
Member Since: 2/19/2008
Posts: 2,007
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I'm with Melanie, I think there's far more being read into these RCs than needs to be.  IMHO RCs aren't about making friends, they're about clearly and concisely stating what your requirements are that go beyond normal club requirements.  So long as they do that, I'm good with 'em.  These RCs were quite clear to me, no highlighting, writing in the books, and decline if people smoke in your house.  The requester went a little further and explained why they have the RCs, and that's fine to me.  It's up to him/her what to do with the books after that.  If they want to give them as gifts it's not up to me to decide if that's appropriate or not, or if I'd want to get such a book as a gift, because I'm not them.  Maybe they give them as gifts to patients in hospitals, or send them to our troops overseas.  Maybe they give them to shut-ins, or donate them to nursing homes.  Who knows, and does it really matter if they wrap it up as a really cheap and tacky wedding gift or just give it to the homeless guy on the corner who can't get a library card?

I'm not going to sweat over the possibility they may mark it RWAP.  It either meets club guidelines, and the RCs, or it doesn't.  If it does, I send it, if not, I don't.  I trust TPTB to have some common sense when reviewing things later if it gets marked with an undeserved RWAP.



Last Edited on: 5/28/09 10:14 PM ET - Total times edited: 1
Date Posted: 5/28/2009 10:05 PM ET
Member Since: 7/19/2008
Posts: 15,476
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As a person who does have an RC, I'd say no as the RC isn't clear.  It is the RC writer's responsibility to write a clear and polite RC.  Not yours to read their mind. 

Date Posted: 5/28/2009 11:53 PM ET
Member Since: 1/17/2009
Posts: 9,956
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The RC is not ambiguous at all. It says exactly what s/he doesn't want in the book. I think the RC is extremely clear. And, your book meets it (from what you have said).

If it was me, I would absolutely send it.

I take all RCs at face value. I don't try to read anything else into them. And, she doesn't say in this anything about the book being in giftable condition. She is stating that giftable condition, to her, is no highlighting and no writing.

Date Posted: 5/28/2009 11:56 PM ET
Member Since: 5/25/2009
Posts: 55
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Thanks Everyone... appreciate all the advise. I'm sure it will help me in the future as well.

Date Posted: 5/29/2009 12:38 AM ET
Member Since: 5/29/2007
Posts: 4,699
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I just went and looked at my Settings page and that phrase that a lot of people don't seem to care for "I am not willing to accept..." is used in 2 examples of RCs there.  I have a feeling that a lot of new folks use those as a guideline, I did when I used RCs.   I wonder if TPTB realize that this phrasing is making some people upset/angry? 

I personally would not take offense at this person's conditions, either I can meet them or I can't, IMO that's all there is for me to consider. 

Date Posted: 5/29/2009 1:14 AM ET
Member Since: 8/16/2007
Posts: 15,201
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But, and this is a biggy in my HO....

...I bet you a gazillion dollars that if this person received a dog-earred book she'd be angry and think "geez, don't people know how to follow directions!? I specifically told the sender that I give these books out as gifts."

Then I bet she'd RWAP this transaction.

But, so what? A RWAP is not the end of the world. She marks it RWAP and tells you she found a dog-earred page. You tell her she didn't ask for books without them and you are not giving the credit back.  She can PM you 'til the cows come home, she can even try to get you in trouble with the site. The rules are very clear, you need to give the credit back if the book has an unofficial problem or does not meet the RCs.  No one is going to make you give the credit back because your book had something wrong with it that was not against the site policy and was not addressed in her RCs. I haven't had a RWAP on one of my books yet, but there would be no way I would return a credit in this situation.

Date Posted: 5/29/2009 8:51 AM ET
Member Since: 2/6/2008
Posts: 10
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I 'd accept based on those RC's. Any gray areas about it would be related to her not being specific enough & she'll need to adjust RC's accordingly.

This is what I do now:   Accept, then PM about RC concerns/questions.

I used to refuse most requests with RC's & had none myself. But then "IT" happened . I'll try to be brief-

Now, I'm not picky, but if you'd seen the books I got during a recent (unprecedented) streak.....lets just say "dumpster dive" was all I could think of to describe them.  But when someone PM'ed me & said she was confused by my RC's, I took a look back at them.  (best laugh I've had in a long time -  I hadn't realized how picky I sounded till I looked at it from her point of view)  After changing them, I PM'ed her back to thank her for the ROFL & pointing it out to me. She sent the book in question & it was way over my expectations.

I know people hate RC's, - I used to - but given enough catalyst you may want to become one of them - at least temporarily. ;O) 

 



Last Edited on: 5/29/09 8:52 AM ET - Total times edited: 1
Date Posted: 5/29/2009 9:49 AM ET
Member Since: 1/2/2006
Posts: 575
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I'm with Melanie and Bernhard on this. If my book meets the RC I'd send it.

I've sent books with similar RCs before and have never gotten a RWAP.  Just the other day I got one asking for certain conditions.  For example, no yellow pages, writing or highlighting also stating books were sometimes used as gifts. My book is not 100% perfect but it's in nice shape, I accepted and will mail the book. It meets her conditions, that's all that matters to me.

On the other hand I got a RC with no broken spine or creases in the spine, if a HC book it had to have it's DJ. It was a PB so the DJ condition didn't pertain to this book. But it had creases in the spine. It had been through 4 other members here before me. Kind of hard to have no creases! So I declined and sent a polite note stating it had been read a few times and contained creases.

 



Last Edited on: 5/29/09 9:51 AM ET - Total times edited: 1
Date Posted: 5/29/2009 10:01 AM ET
Member Since: 3/18/2009
Posts: 250
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I think that if it's an RC, and there's a question, when in doubt, I would deny it.  You don't want to send a book that will be less than what she wanted, especially for a gift, and plus I would just be irked by her tone, but that's just me.  ;)