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Topic: Declining RC's?

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Subject: Declining RC's?
Date Posted: 7/19/2013 5:07 AM ET
Member Since: 5/31/2010
Posts: 134
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When a member has an RC and I wish to not send the book, it is required that I enter a reason, am I "punished" for declining an RC?  Honestly, I've had troubles with member's RCs in the past and tend to avoid most of them unless it's something basic like "no books from a smoking home" or "dust jackets must be included with HC books".  If I get anything that's open to interpretation, or where I feel the member is being too picky (I once had a 3 paragraph RC!) I simply apologize to the member and politely inform them I won't be sending the book.  However, am I risking my membership or anything by declining, or am I simply allowed to say "I'm sorry but your RC is not clear enough for me to feel comfortable sending the book" ? 

Date Posted: 7/19/2013 6:57 AM ET
Member Since: 4/6/2007
Posts: 1,391
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Last Edited on: 11/24/13 7:58 PM ET - Total times edited: 1
Date Posted: 7/19/2013 7:12 AM ET
Member Since: 1/17/2009
Posts: 9,670
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There is no penalty.

Date Posted: 7/19/2013 8:34 AM ET
Member Since: 7/12/2010
Posts: 4,177
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FYI the reason box just needs something in it. A period or apostrophe would suffice.

-RD

Date Posted: 7/19/2013 10:27 AM ET
Member Since: 8/27/2005
Posts: 4,125
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Jaynessa, if you put the real reason into the box, that their conditions are too subjective, that might help them write a more specific condition statement for future orders.  There's no penalty for any refusal as long as you're polite in your response.

Diane

Date Posted: 7/19/2013 1:07 PM ET
Member Since: 7/19/2008
Posts: 15,387
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PBS has been upset in the past by periods or such. I'll just put in something like "too vague" or "not comfortable with tone". Sort of a nudge to edit.

Please note that PBS will know who you are, but the member with the RC will not. RCs are blind; they do not go into the Transaction Archive until accepted.

Date Posted: 7/19/2013 1:47 PM ET
Member Since: 7/12/2010
Posts: 4,177
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. = Nothing to say

-RD

Date Posted: 7/19/2013 2:04 PM ET
Member Since: 12/3/2005
Posts: 3,321
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No penalty. I use the generic "does not meet conditions" and move along as I'm not interested in getting into a dialogue regarding the reason for cancelling.

Date Posted: 7/19/2013 2:25 PM ET
Member Since: 1/21/2006
Posts: 124
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Personally, I think it's always good to leave the reason for why you aren't sending the book.  

 

I have a condition note for books from non-smoking households.   If someone declines my RC, and their copy is the only one available, I might be willing to request it again without the condition notes if they've told me it's being declined because they bought it used and can't guarentee it wasn't in a smoker's possession at some point.  If someone told me my RC was too vague, I might change them.  A response that's just a period is useless for helping me improve or encouraging me to request the book anyway - when I get that response, I tend to assume it's someone who just doesn't care whether the book is requested or not.

 

YMMV.

Date Posted: 7/19/2013 2:41 PM ET
Member Since: 1/30/2009
Posts: 5,696
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Honestly, I really don't think it's my responsibility to trouble shoot RCs in real time. If it's a book the person is willing to accept regardless of conditions I see no reason why this can't be taken care of by turning off their RCs for this particular book.

Date Posted: 7/19/2013 4:26 PM ET
Member Since: 8/16/2007
Posts: 15,185
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PBS has been upset in the past by periods or such.

Where did you hear this? I have never heard of PBS getting upset about a lack of comment. I've only ever heard of PBS getting upset when people felt the need to be rude. They would obviously like a comment since they require something in the box, but if someone doesn't have anything nice to say, I think they'd prefer no comment.

Date Posted: 7/19/2013 6:09 PM ET
Member Since: 8/26/2006
Posts: 9,322
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This is from the May 2013 newsletter :-)

Dear Librarian - I got a request for a book and the request had this Requestor Condition on it - "No books from a smoking home, and no musty-smelling books."  Well, we don't smoke in my home, but I got this book from a used bookstore  - so who knows if it's ever been in a smoking home?  It doesn't smell like smoke to me, and it doesn't smell musty either, but I have a suspicion that my sense of smell isn't too good -- people sometimes comment about smells (perfume or cooking odors) that I don't even notice.  So maybe the book reeks and I don't know it!  What should I do?  Should I send the book? What if she says it smells like smoke or that it's musty? What if I click "Does not meet conditions" on the request?  Would I be lying?  Would I get in trouble with the club if I decline the request? I want to share my book (it was so good!), but I don't know if it does meet her conditions. Should I have someone else smell the book for me? And I can't see any way to contact the requestor about this!  Why are you torturing me?  ARGHHHHH!  - Anne in Arlington

Dear Antsy,

Don't worry! You won't get in trouble if you click "Book Does Not Meet Conditions" - even if it does meet the conditions.  Senders are not penalized for declining requests with special conditions (RCs), for any reason.  We think that keeps things fair - members can specify extra stipulations, but other members don't have to accept those requests.  That way the club is "big enough" for both groups: those who use RCs, and those who don't want to bother with them.  Some members want to use RCs and that's fine! But other members don't want to devote the extra energy to figuring out if their books meet specific members' extra criteria, and that's fine too.

Date Posted: 7/19/2013 6:17 PM ET
Member Since: 8/18/2005
Posts: 7,977
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Where did you hear this? I have never heard of PBS getting upset about a lack of comment.

It's from a Forum Discussion in April, where it was said that TPTB did not like people using the "." in RC replies.

The discussion is Here.

Look for Julie (Tibben).

Date Posted: 7/19/2013 7:27 PM ET
Member Since: 7/19/2008
Posts: 15,387
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Because RCs are blind, there cannot be a discussion.   They might vent in the forum, but they can't PM you.

Date Posted: 7/19/2013 7:45 PM ET
Member Since: 1/17/2009
Posts: 9,670
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PBS has been upset in the past by periods or such.

Where did you hear this? I have never heard of PBS getting upset about a lack of comment. I've only ever heard of PBS getting upset when people felt the need to be rude. They would obviously like a comment since they require something in the box, but if someone doesn't have anything nice to say, I think they'd prefer no comment.

As I recall, someone posted that they had responded to a RC with dots, the person complained to TPTB, and TPTB contacted them and told them that they really had to put in some kind of reason instead.

Date Posted: 7/19/2013 8:30 PM ET
Member Since: 4/6/2007
Posts: 1,391
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Last Edited on: 11/24/13 7:58 PM ET - Total times edited: 1
Date Posted: 7/19/2013 8:55 PM ET
Member Since: 8/16/2007
Posts: 15,185
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I suppose they find the . rude. For some people, keeping them to a . is the best response possiblefrown

Date Posted: 7/19/2013 9:09 PM ET
Member Since: 7/19/2008
Posts: 15,387
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I think the period might confuse members who do not hang out in the forums. 

Date Posted: 7/20/2013 1:07 AM ET
Member Since: 5/31/2010
Posts: 134
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Thank you so much everyone!  I am polite when I decline, and I do try to send the book if possible.  I just feel like the "law" is all on the side of the requestor if they place RC's and there's too much room for someone to say "didn't meet my RC" and insist on return of credit even if I felt the book was perfectly postable...and if we're being completely honest I rarely ever send a wishlisted book out if there's an RC (unless it's the dustjacket or not in a smoking home) because I know the chance of getting another request with an RC is slim so I'd rather send it to the next person. 

 

Date Posted: 7/22/2013 5:45 PM ET
Member Since: 6/5/2007
Posts: 2,507
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Frankly, I think that  "I'm sorry, my book does not meet Requestor's Conditions" suffices