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Date Posted: 8/10/2007 6:56 AM ET
Member Since: 2/15/2006
Posts: 651
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Last Edited on: 1/17/09 6:54 PM ET - Total times edited: 1
Date Posted: 8/10/2007 8:49 AM ET
Member Since: 8/9/2005
Posts: 20,024
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Id report him to his superior.

Date Posted: 8/10/2007 8:50 AM ET
Member Since: 11/14/2005
Posts: 1,442
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Agree with you, Jerri - they offer the service, and YOU are the customer.

I do think it depends on the post office.  One of the PO's that I went to (note past tense) would literally roll their eyes when I brought the book to the counter.  They'd weigh it and tell me all prices EXCEPT media mail.  When I asked for media mail rate, I got the 3rd degree (plus the eye-roll).  Yes, I understand asking me questions to make sure that I'm sending a true piece of media mail, but when the attitude behind the questions is condescending, it makes for a very unpleasant experiene.

Anyway, I started frequenting the PO near where I work.  They are the nicest people, and always greet me (and my transactions) with a smile.  Yesterday, all I needed was 2 more cents to put onto a media mail book, and they were nice as could be.

-Deb

Date Posted: 8/10/2007 11:26 AM ET
Member Since: 2/15/2006
Posts: 651
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Last Edited on: 1/17/09 6:54 PM ET - Total times edited: 1
Date Posted: 8/10/2007 11:51 AM ET
Member Since: 2/11/2007
Posts: 808
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I see. If the sender had mailed the book TO you First Class, it wouldn't have been jammed in your P.O. box? That makes no sense. I'm at a loss to understand why your Postmaster takes the media mail rate personally? it's not as though he'd get a share of the First Class postage as part of a (significant) raise.

By the way, my books are jammed into my P.O. box, too, and my local staff have no problem at all with Media Mail as a rate. I strongly prefer that than to have to ask for a package when they're busy.

 

Date Posted: 8/10/2007 7:39 PM ET
Member Since: 7/18/2005
Posts: 209
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Sorry about your problem Jerri.  It sounds like you have a jerk for a PM there.  I doubt the class of mail would have anything to do with how he treats it, if it were 1st. class he probably still would try to stuff it in your box.

I guess it depends on how far you want to push this but there are a couple of things you can do.  One is to call 800-ask-usps and file a complaint.  He will have to respond to it.  You could also ask him, or another employee at a near by PO who his POOM is and complain to him/her.  I'm sorry to say, however, that small town PMs seem to be able to get away with alot so I'm not sure how much good it would do.  It will depend on his POOM and how many if any complaints have been lodged against him.

Plan B, take some cookies in to him and ask him to treat your books better, tell him they are important to you and you would appreciate it.  Of course if you've already complained he may be afraid to eat the cookies......  :-)

Date Posted: 8/10/2007 9:09 PM ET
Member Since: 3/13/2006
Posts: 2,024
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Heck, it can't hurt to take in some cookies even when you have a great relationship with the postal workers!  I know they were well-received the last time I took some in.  ;->

Good luck with your problem, Jerri.  It does sound like he is venting -- I can't imagine that he would treat a first class book differently.  And certainly you have no control over the class of mail people use to send packages TO you.

Date Posted: 8/10/2007 9:45 PM ET
Member Since: 2/15/2006
Posts: 651
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Last Edited on: 1/17/09 6:52 PM ET - Total times edited: 1
Date Posted: 8/11/2007 12:05 AM ET
Member Since: 11/18/2005
Posts: 5,424
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Perhaps a fruit plate??????

Date Posted: 8/11/2007 10:21 AM ET
Member Since: 5/10/2007
Posts: 5,526
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ouch....my only suggestion is maybe a bigger box (if available) that way there is no excuse for him to jam the books in there.  and like someone else said, would have have treated it different if it was mailed 1st class and possibly nearly twice the price?

Date Posted: 8/17/2007 9:37 PM ET
Member Since: 8/11/2007
Posts: 4
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I just caught this post and wanted to mention that it would be worth your while, Jerri, to contact the the MAIN post office in your area, the plant where your local P.O. gets their mail sent from. There will be someone in upper management there who will be very interested in hearing about your problem with this local PM. Here in my small town we had a real jerk-off who was rude to nearly everyone (except me, as I work out of the main P.O.... ha ha), and had the nads to tell a customer, something to the effect of: "How many times have I told you not to come in just before 5!?" Apparently not liking having to transact business just before he was to close up. I'm gonna tell you, they jerked him outta there so fast it was like a puppy being yanked up by his Mamma by the nape of his neck. You get ahold of someone who is in charge of posting workers to outlying offices, you'll get something done. There's no reason you or anyone else have to deal with an arrogant, power hungry A-hole. If you can't get anywhere with upper management, contact your regional Postal Inspectors office at 1-877-876-2455. They love hearing about mismanagement too. Ruth
Date Posted: 8/18/2007 12:35 PM ET
Member Since: 8/18/2007
Posts: 10
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Wow.  I am a PM in a small town and all I can say is other PMs make my job harder than any customer could ever make it.  I am thankful for my media mail customers too.  We may not make much from these packages but if my customer has a pleasant experience with me mailing a book, they are going to come back to mail other things too instead of going to a competitor.

  I am so sorry for your experience.

 

 

Date Posted: 8/18/2007 1:23 PM ET
Member Since: 2/5/2007
Posts: 30,800
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Karla - you are so right.  I now mail EVERYTHING from my post office because the clerks there are so nice to me even when I bring in 20 plus books to mail.      They even sorta even out the experiences I have with my probmatic mailman.    Thank you for appreciating customers!  I appreciate the workers at my post office.    

Date Posted: 8/18/2007 10:41 PM ET
Member Since: 3/13/2006
Posts: 2,024
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I am the same, Cozette.  I take everything to my neighborhood post office because they are nice and friendly and know me.  I appreciate my postal workers!!

Date Posted: 8/19/2007 3:58 PM ET
Member Since: 12/26/2005
Posts: 12,167
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Me, too!  Both of my PO's, one near home and one near work, are great.  Nice staff, always helpful and friendly, so they get all of my shipping business, whether it's media mail or not. 

Date Posted: 8/20/2007 4:45 PM ET
Member Since: 2/15/2006
Posts: 651
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Last Edited on: 1/17/09 6:48 PM ET - Total times edited: 1
Date Posted: 8/24/2007 11:01 PM ET
Member Since: 4/6/2007
Posts: 729
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I get books jammed in my mailbox, too - and there is nothing I can do about the size of my mailbox because I live in an apartment complex and we have a bank of mailboxes.  We have 2 'large package' boxes for about 50 mailboxes that our larger stuff gets put in and then we get the key.  My issue is that even when there are no other packages in the large boxes (and I can tell because there are keys in each box) my mailman still shoves and crams and jams stuff in my box when s/he could have easily put it in the big box. 

I live with my grandmother and she gets all her prescriptions by mail, and even though sometimes these are small packages that could easily fit in out small mailbox, they are always put in the large package box.  Oh, well. 

None of my books have been damaged by being shoved in there yet, but if they ever are, then I will complain at the PO.  almost everyone at my local PO is very friendly, and the ones who aren't, I just avoid.  There is one man there who I always try to go to whenever I have to mail books out, and he is just the nicest person, and I know if I had to complain about something, he would take me seriously.

-Layne

L. G. (L)
Date Posted: 8/25/2007 12:47 AM ET
Member Since: 9/5/2005
Posts: 12,412
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I have an "oversided" locked locker for books and such and the mail carrier STILL crams books and other things into my tiny mailbox.  I have complained multiple times, but they still do it.  Once it was medicine that I needed for my dog, and I couldn't get it out.

Date Posted: 8/25/2007 6:16 PM ET
Member Since: 8/21/2006
Posts: 4,790
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Last Edited on: 1/31/09 4:34 PM ET - Total times edited: 2
Date Posted: 8/25/2007 8:03 PM ET
Member Since: 10/30/2005
Posts: 884
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My PO loves it when I come in.  We don't have a mail route in my town (as my mailing address is the next town over).  If our little PO doesn't get enough business, there is the possiblity of them deciding to close it, and have us go to the next town over (which isn't too far, but the people there are not as friendly), since that's the town with the mail route.

There was one person that worked at my PO who did hate it when I came in, but she moved to the one in the next town (reason that I don't like that one too much). She especilly complained when I would come in right before lunch or right before closing.



Last Edited on: 8/25/07 8:05 PM ET - Total times edited: 1
Date Posted: 8/25/2007 10:20 PM ET
Member Since: 2/15/2006
Posts: 651
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Last Edited on: 1/17/09 6:45 PM ET - Total times edited: 1
Date Posted: 8/26/2007 8:28 PM ET
Member Since: 9/18/2005
Posts: 154
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Last time I took some packages in to mail from inside the post office one of the mail persons waited on me and made the remark "OH YOU ARE THE ONE"  so guess I am the only one in this small town to mail media mail out. But still kind of ticks me off that she said that.  I just smiled and said yep I am and I love this little club!  They will probably work a raise out of the deal but makes me mad she was so nasty about it!  

Date Posted: 9/5/2007 9:26 AM ET
Member Since: 3/15/2006
Posts: 78
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Phooey. That is annoying. He is a yukko.

Last Edited on: 9/5/07 9:28 AM ET - Total times edited: 1