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Delivering Customer Service: A Practical Guide to Managing Successful Customer Relationships (How to)
Delivering Customer Service A Practical Guide to Managing Successful Customer Relationships - How to
Author: Sheila Payne
Revised and updated for the second edition, this practical guide explains how to maintain reliable customer service, how to develop positive working relationships and how to solve problems and initiate and evaluate changes on a customer's behalf. Examples and case studies are used throughout. The book also covers the criteria for NVQ levels 2 an...  more »
ISBN-13: 9781857034868
ISBN-10: 1857034864
Pages: 184
Edition: 2nd
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Publisher: How To Books Ltd
Book Type: Paperback
Members Wishing: 0
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