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Delivering Difficult Messages
Delivering Difficult Messages
Author: Dr. J. Mitchell Perry
- How to recognize the five signs of a difficult message - Why bad news makes us feel anxious and want to stall - Why the context of a difficult message may be more important than its content - How to evaluate and plan to deliver a difficult message - How to deliver a difficult message effectively - or make it unnecessary
Audio Books swap for two (2) credits.
ISBN: 469540
Edition: Abridged
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Publisher: JM Perry Learning Technologies
Book Type: Audio CD
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