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Delivering World-Class Technical Support
Delivering WorldClass Technical Support
Author: Navtej (Kay) Khandpur, Lori Laub, Navtej (Kay) Khandpur, Lori Laub
A total guide to developing, managing, and marketing a world-class technical support organization When shopping for computer hardware and software, one thing that every customer looks for is quality technical support. Written by two technical support experts, Delivering World-Class Technical Support tells you everything you need to know to pl...  more »
ISBN-13: 9780471155348
ISBN-10: 0471155349
Publication Date: 10/1996
Pages: 336
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Publisher: Wiley
Book Type: Paperback
Members Wishing: 0
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