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Topic: Delivery Confirmation Received by PBS but I forgot to mark mailed....

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Subject: Delivery Confirmation Received by PBS but I forgot to mark mailed....
Date Posted: 6/16/2009 9:33 AM ET
Member Since: 4/3/2007
Posts: 35
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I received a notice this morning that a request for a book I mailed on 6/10/09 was canceled because I forgot to mark it mailed.  BUT I checked the delivery confirmation details and this is what I found:

 

Mailed From:
Mailed To: CA
 


Request Date: 6/10/2009 3:11 PM ET
Date Accepted: 6/10/2009 4:18 PM ET
Wrapper Printing(s):

  • 6/10/2009 4:18 PM ET


Date Canceled: 6/16/2009 3:08 AM ET
USPS DC#: 420920579102805213907720162373

Delivery Confirmation Events

  1. 6/10/2009 5:00 PM ET - Electronic Shipping Info Received - CLEARFIELD, PA
  2. 6/12/2009 11:25 AM ET - Acceptance - CLEARFIELD, PA
  3. 6/15/2009 9:26 AM ET - Arrival at Unit - OCEANSIDE, CA
  4. 6/15/2009 1:08 PM ET - Delivered - OCEANSIDE, CA
  5.  

On the few occasions previously when I forgot to mark a book mailed right away, I always got an email from PBS asking "Did you mail the book?" and I would proceed to mark it mailed.  This time there was no reminder email.  Just the cancellation notice even though PBS received notifcation from the DC that it was delivered yesterday. 

I put delivery confirmation on the book and PBS has all the details in the transaction archive showing the book was mailed and delivered.  WHY did they they cancel the request instead of asking me to mark it mailed?  It does not make sense to me and I am probably out a credit as a consequence.  :-(

Date Posted: 6/16/2009 9:40 AM ET
Member Since: 8/23/2007
Posts: 26,510
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Because everything is done automatically by the computer and the computer doesn't go "o gee, this person mailed the book but forgot to mark it mailed" and then take care of it for you.  THere is no live person monitoring all the transactions to see what's going on.  They rely on the adults that use the site to do these things. 

The other person does not have to give you a credit if they ended up receiving another book.  If there were other copies posted into the system then it automatically reordered the book for them. It assumes that when you don't mark a book mailed that you haven't mailed it.  That's why it says in big letters-you may not get credit for this book if you don't mark it mailed by x date. 

It sounds like forgetting to mark a book mailed is a habit with you. If you have requests consistantly cancelled for this reason they will suspend your account.  It only takes a minute or 2 to log on and mark it mailed. If consistant computer access is hard for you then you need to mark them mailed when you print the label. 

Also it being scanned delivered does not mean that it's made it into the hands of the requestor. I had a book go lost enroute to me in Jan that says it was delivered and I have never seen this book. 

Date Posted: 6/16/2009 9:53 AM ET
Member Since: 3/25/2008
Posts: 2,523
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As Mary said, you have to be the one to mark it mailed, the system doesn't do it for you, ever. It's up to you as the sender and a participating member of this site to do these things. Sometimes they send email reminders, other times the emails just don't get through. Unfortunately you may be out of your credit because of this mistake, but here's what the Help center says...My request was canceled but I already mailed the book!



Last Edited on: 6/16/09 9:55 AM ET - Total times edited: 1
Date Posted: 6/16/2009 9:54 AM ET
Member Since: 4/3/2007
Posts: 35
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This is the first time this has happened to me in over  2 years of membership.  I have mailed 229 books and received 183....so no, I am not a habitual forgetter.   You are very quick to make a  negative judgement about me and my PBS activities based on my question.

However, on a couple of occasions when I forgot to mark the book mailed right away, I got an email from PBS asking me to mark the book mailed.  It seems every function and little detail on PBS is checked and cross-checked  by computer (how else does a book have On My: Bookshelf, TBR, Transaction Archive when I look at a title?) and I wonder why this kind of thing isn't.  What made this transaction different from the few times PBS sent me a reminder instead of canceling the request?

Date Posted: 6/16/2009 10:01 AM ET
Member Since: 6/2/2009
Posts: 18
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I don't think anyone was quick to make a judgement about you. You yourself said On the few occasions previously when I forgot to mark a book mailed right away, I always got an email from PBS asking "Did you mail the book?" and I would proceed to mark it mailed. It is not the computer's job to make sure that you are mailing/marking on time.

Date Posted: 6/16/2009 10:15 AM ET
Member Since: 4/3/2007
Posts: 35
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I said a "few occasions" - Mary said "It sounds like forgetting to mark a book mailed is a habit with you."  It is not a habit and I resent the characterization as such.

That's negative and jumping to conclusions.   

I understand it is not the computer's job to make sure I mark my books mailed. 

However, I have received reminders on occasion in the past, this time the request was canceled.  I still would like to know what made the difference between a reminder and a cancellation - especially when PBS's own records show the book being mailed.

I've been an active member and promoter of PBS for as long as I have been a member.  I had a question which I posted.  

Never mind - sorry I asked. 

 

Date Posted: 6/16/2009 10:22 AM ET
Member Since: 6/25/2007
Posts: 5,637
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PBS's records don't show that the book was mailed. Those are the USPS's records. PBS just imports that data from the postal service database. So PBS does not know if a book is mailed unless you mark it mailed, even if the DC has been scanned. PBS gets the info from the USPS, but cannot do anything with that info (such as give you your credit) unless you mark the book as mailed. As for reminders, you should have gotten one. Did you look in your spam or junk folder?



Last Edited on: 6/16/09 10:27 AM ET - Total times edited: 3

Date Posted: 6/16/2009 11:22 AM ET
Member Since: 4/3/2007
Posts: 35
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Did you look in your spam or junk folder?

I didn't....mea culpa.  When I did, I found that PBS did send the notice.  I haven't had PBS emails go into the spam folder prior to this so I thought I hadn't received the notice to mark mailed.  Oh, well, maybe the recipient will be able to mark it received and the credit will come through.  If not, then lesson learned.

Date Posted: 6/16/2009 11:57 AM ET
Member Since: 10/6/2005
Posts: 10,696
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Was it a wish listed book or a regular request? If it was a wish list book, then go into the requester's wish list and repost the book directly to them, then mark it mailed immediately after they accept the request, and PM them and let them know the details of the situation. As long as they have not ordered or received another copy, they should give you your credit.

Date Posted: 6/16/2009 12:56 PM ET
Member Since: 4/13/2009
Posts: 285
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Hi Peggy -

The requestor can't mark the book as received - there is no "I've received the book" button for them to click if you never marked the book as being mailed.   If it is a non-WL book, then their request has already rolled over to another sender - if you don't want them to get two copies of the same book, you need to contact them quickly and let them know what happened so that they can cancel the request and (if you ask nicely) send you the credit.  

Good luck!

 

 

Date Posted: 6/16/2009 1:02 PM ET
Member Since: 6/25/2007
Posts: 5,637
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The receiver can mark the book received from their transaction archive. I had to do that once when a member sent the book and did not mark it mailed. Link to help center topic, "I received a book from a canceled transaction" http://www.paperbackswap.com/help/help_item.php?id=138

To mark a canceled book received and give a credit to the sender:

  • Go to your Transaction Archive:
    • Place your cursor over My Account in the toolbar at the top of the site and click Transaction Archive in the menu that drops down
    • You can also get there by clicking the link "Transaction Archive" at the top of the My Account page
  • Scroll down to find the canceled transaction for this book
    • Be sure it is the correct transaction: sometimes there are several canceled transactions for one title
    • Check the sender name against the return address on the package
    • To find the request easily, sort the transaction archive by "Requested by Me" - "All" - "title" - "descending" and scroll down to find the transaction(s) for this title.
      • Again, there may be multiple transactions for one title: be sure to choose the correct one!
      • You can compare the name of the sender on the transaction with the return address on the package
      • You can also click the link Request Details on the right of the transaction to see more information about the transaction (the dates it was requested, printed, mailed)
  • Click on the transaction
  • The usual Book Received screens will come up.
    • You will have a chance to send a message to the book-sender during this process.
  • Marking a canceled book received will take a credit from your account and give it to that sender.

If there is no button on the transaction:

  • either you removed this at some point earlier, or
  • the sender canceled the swap (it didn't simply "time out"), which can remove this button
  • In this case, you can give credit for the book directly to the sender by clicking his or her name on the transaction to take you to his or her bookshelf or public profile - where there is a "give credits" button.

You also might want to check your Wish List, and remove this title from there, if you do not want to receive future offers of this book.

  • The book would have been placed on your Wish List automatically when the transaction canceled, if there were no other copies of the book in the system at the time of cancellation.

 



Last Edited on: 6/16/09 1:06 PM ET - Total times edited: 1
Date Posted: 6/16/2009 1:05 PM ET
Member Since: 8/16/2007
Posts: 15,185
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The requestor can't mark the book as received - there is no "I've received the book" button for them to click if you never marked the book as being mailed.   - Actually the receiver can mark it from their Transaction Archive. All cancelled orders show there with a button for receiving the book for these types of instances. But, the receiver is not obligated if they have already reordered the book in the system.  If the receiver in this case has not gotten another book, they are required to mark it as received as long as the book was not mailed more than 2 weeks late.

Peggy - it seems like the system knows that you mailed it since it has a DC scan, but those two systems are not intertwined and the system does require the person to hit the Mailed button in order for it to be marked as such in the system. The reminder e-mails have nothing to do with those scans, the system just does that as the mail date nears in case the sender forgot.

We have been getting a lot of new traffic on the site and all it takes is a newbie or two on your same provider marking those emails from PBS as spam and the provider will start catching them in the junk filters.

Date Posted: 6/16/2009 2:14 PM ET
Member Since: 4/13/2009
Posts: 285
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Actually the receiver can mark it from their Transaction Archive.

Thanks!  I never noticed that.  (I haven't received a late book yet so never had occasion to notice).  The sender should probably still PM, though.  I know that if I received a book in that case they'd be a good chance that I wouldn't notice that it was the first sender's copy, not the second one.

Date Posted: 6/16/2009 2:46 PM ET
Member Since: 11/14/2005
Posts: 1,442
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Peggy, go to your email and create two new contacts, one each with these email addresses:

--------------------

Name:  PBS Notifications

email:   noreply@paperbackswap.com

--------------------

Name:  PBS Librarian

email:  librarian@paperbackswap.com

--------------------

I believe this should prevent any future PBS emails from going to your spam folder. 

Date Posted: 6/16/2009 6:37 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I didnt make any harsh judgements. You said yourself that you have forgotten to mark books mailed in the past.  You were just lucky enough to remember on time because of PBS emails.  You can't rely on PBS email reminders.  PBS relies on the members to take care of these things themselves. 

I would PM the requestor and make sure the book is not pending with someone else.  You could get lucky and maybe it's still waiting for the other member to accept the request or the label hasn't been printed yet.  If they get 2 books though they only have to give a credit to the one who marked it mailed. 

Date Posted: 6/16/2009 6:48 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Bren has a good idea about reposting to their WL if it was a WL book or the only copy.  It would have gone on their WL if it was the only copy.