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Topic: Delivery Confirmation vs Book Received by Member

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Subject: Delivery Confirmation vs Book Received by Member
Date Posted: 8/26/2007 7:13 PM ET
Member Since: 7/29/2007
Posts: 161
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With delivery confirmation it is possible to look at "Details" and see if a book has been delivered. Some of my books have been delivered by have not been marked received by the requester. Does the requester have to mark the books received if there is a delivery confirmation?

Date Posted: 8/26/2007 7:18 PM ET
Member Since: 2/15/2006
Posts: 651
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Last Edited on: 1/17/09 6:44 PM ET - Total times edited: 1
Date Posted: 8/26/2007 7:21 PM ET
Member Since: 7/29/2007
Posts: 161
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Thanks

Date Posted: 8/26/2007 7:50 PM ET
Member Since: 11/10/2006
Posts: 3,002
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They SHOULD mark it received but, the nice thing about using DC is that even if they never do the system will mark it received automatically. Plus, once scanned you get your credit even if they don't mark it received.

 

I have one tha shows it was delivered on 8/14. Usually, I will PM the person a week past the shown delivery date (just to double check that they did in fact receive the book and it was not misdelivered). This person still has an account but no books on their shelf, no WL'd books. Maybe they have left and not formally closed their account. That's why I am glad use DC.

Date Posted: 8/26/2007 8:02 PM ET
Member Since: 12/26/2005
Posts: 12,167
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I've also had books marked delivered by USPS that didn't actually get delivered to the receiver for several days after that date.  We're not sure where they spent those few days...

Date Posted: 8/26/2007 9:53 PM ET
Member Since: 7/29/2007
Posts: 161
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My problem is that I sent TWO books in ONE package. The DC only gives me ONE credit. If the person does not mark the other book received, I will lose a credit. I hate to think I need to send everything separately to be sure this does not happen.

Date Posted: 8/26/2007 10:44 PM ET
Member Since: 11/10/2006
Posts: 3,002
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I think if it was a bulk request you will still get both credits. The "Books I've Mailed" only shows the DC with one of the books (the first they ordered) but the system would know there were multiple requests. Unless they ordered separately, then you would only get credit for one book. If that happens you should contact R&R.

Date Posted: 8/27/2007 8:06 AM ET
Member Since: 8/10/2005
Posts: 4,601
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Charlie is right--if it was a bulk request, you will get both credits at the time the book was scanned even though the "details" of the DC only appear on one of the books--if it was from two separate orders, then no, you won't. But the receiver should also mark these as received or they will be deemed lost.

That said, DC is not a guarantee that the RIGHT person received the book, just that it was delivered "somewhere." There is no signature requirement to prove that the recipient was the correct one. I've had books incorrectly delivered to another person in my apt. building for example, and if they weren't honest enough to bring them to me, the books would have been marked delivered by the USPS, but I'd not have them to mark received. It also sometimes takes a few days before books marked delivered actually GET delivered! I have received books that were scanned as delivered 3 or 4 days before it actually got here! Don't know how that happens, but it does.

Also keep in mind that summer is vacation time and people are sometimes gone for stretches of time--the book may be waiting with the rest of their mail at the post office. If it goes a week after the book is marked delivered but not marked as received, then I would consider sending a PM to ask about it.

Cheryl



Last Edited on: 8/27/07 8:06 AM ET - Total times edited: 1
Date Posted: 8/27/2007 11:18 AM ET
Member Since: 11/13/2005
Posts: 511
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I receive my books at a post office box, and generally pick up once a week.  USPS scans it as delivered when it is put in the box, but I might not be picking it up until later in the week...

Date Posted: 8/27/2007 11:35 AM ET
Member Since: 6/16/2005
Posts: 1,165
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Good point Bret!

Also, this is the time for vacations. So folks may have it sitting someplace, but don't actually have it i their grubby lil hands until they get back.

Date Posted: 8/27/2007 12:37 PM ET
Member Since: 2/28/2007
Posts: 2,164
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I have a friend who is also on PBS.  She told me that a book she requested is showing as delivered to her as of last week, however, she has not yet received the book.  So, I am guessing this happens sometimes.

Date Posted: 8/27/2007 1:54 PM ET
Member Since: 8/18/2006
Posts: 84
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on the subject of delivery confirmation - if somebody mails a book with dc, but the post office tracking never shows the book delivered, will the sender still get a credit?

someone mailed me a book with dc, pbs has deemed it lost in the mail, and dc shows that the book is still in transit.  my creidt has been refunded, but i'm wondering if the sender received their credit?

Date Posted: 8/27/2007 2:42 PM ET
Member Since: 11/10/2006
Posts: 3,002
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Nancy...from the Help Center:

If you sent the book with PBS-DC and it has been recorded as delivered by USPS:

  • If the requestor has not marked the book received by a week after the delivery scan, contact us.  We will look into it.
  • You will already have gotten your credit when the barcode was scanned by USPS. 

If you sent the book with DC purchased elsewhere and it has been recorded as delivered by USPS:

  • Contact the requestor from the "lost" transaction in your Transaction Archive.
  • If the requestor does not respond to your PM within a few days, contact us and we will look into it.
  • We cannot grant credit for DC purchased outside PBS, but we can check if this requestor has become inactive.

If you sent the book with PBS-DC and it was never scanned (this does happen, rarely), contact us.   PBS could not give QuickCredit if our system was never notified of a barcode scan.  If your sending record is good, you will get your credit for sending the book.  This is the CreditAssurance part of PBS-DC.