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Topic: Delivery confirmation

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Subject: Delivery confirmation
Date Posted: 3/22/2010 4:38 PM ET
Member Since: 1/7/2006
Posts: 4
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Today I took a book to be mailed with the printed delivery confirmation on the label. The post office would not honor the DC.  I had to pay the full price for a DC and the clerk attached a green delivery confirmation to the label.  Their argument was that I did not pay for the DC online.

Date Posted: 3/22/2010 4:47 PM ET
Member Since: 8/16/2007
Posts: 15,186
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They are wrong. All they had to do was scan the DC and their system would have shown them that it was valid and cost 0.19. The USPS system is idiot proof on the eDC as long as the idiot scans the book.  I would be tempted to take that receipt back in and make them refund my money.

Here is the PBS Help Center document on the issue: My PO says that I can't use PBS-DC! How can I prove that I can? You can print that off the next time you go in.

Date Posted: 3/22/2010 5:35 PM ET
Member Since: 2/10/2008
Posts: 1,080
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You did not pay for the DC online unless you also paid the postage. The clerk should have scanned the DC you printed and the price would have adjusted to 19 cents. The fee PBS charges is a fundraiser for the site and also gives you the option of a faster credit.

Date Posted: 3/22/2010 6:16 PM ET
Member Since: 8/25/2009
Posts: 695
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Another one that has to be educated <sigh>

Date Posted: 3/22/2010 7:23 PM ET
Member Since: 12/28/2006
Posts: 14,171
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Not another one *head desk*  Like Patti said, the .27 cents you paid is a PBS fee for administration and site tracking.  If your uneducated postal clerk had just scanned the d@mn thing, it would have added the appropriate .19 cents to your postage (it even shows as a seperate charge on your receipt) and all would be well and good. 

Call your postmaster and ask why clerks are refusing legitimate and legal electronic DC.  If they do not immediately correct the situation (ie educate employees), go ahead a file complaints online or call your regional postmaster.  Many organizations utilize electronic DC, there is no excuse for this level of ignorance.

ETA - Go Lee!  As you can probably tell, we PBS members have a regular support group to assist our fellow members frustrated with uneducated postal staff  *hugs*



Last Edited on: 3/22/10 7:26 PM ET - Total times edited: 2
Subject: Delivery confirmation
Date Posted: 3/24/2010 7:56 PM ET
Member Since: 1/7/2006
Posts: 4
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Thanks for the replies. I told the clerk that I have mailed numerous books with such a delivery confirmation and this was the first time I was having a problem. She took the package to a supervisor and of course she won the argument. 

Date Posted: 3/26/2010 11:16 AM ET
Member Since: 6/25/2006
Posts: 382
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one thing you could is use the printed postage here on PBS then all you have to is to drop it *any* blue collection box

then you wont have even go to the post  office

also another idea is use the  APC machine if your post office has and then add 19cents (if you only print the DC)

(you can get stamps in any demontation with the  APC

media mail rates are  $2.35 for 1lb, 2.77 for 2 lb

now lets say your package is 2lbs you would go the APC and have it print out a  stamp for $2.96
which includes the 19cents and then drop into the mail

Date Posted: 3/26/2010 2:07 PM ET
Member Since: 12/28/2006
Posts: 14,171
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Who won Lee, the ignorant clerk?  Demand to speak to the postmaster, demand an answer (in writing - make them show you the rule in their code book) as to why they are not accepting electronic DC that is deemed legal and legit by USPS itself.  If your local postmaster will not correct the problem, ask for the contact number for the regional postmaster.  You do not have to accept their incompetence and harrassment.  If they continue to refuse legal electronic DC, PBS has a USPS rep that may be able to assist you.

In a way, your local clerk is correct as the .19 cents USPS portion of the DC has not been paid.  But it's not right to penalize you an additional .61 (plus loosing your PBS credit guarantee) merely because untrained staff doesn't know how to operate their own computer system.  My local clerks say it's easy, the computer walks them through the process and all they have to do is push the correct on-screen buttons and scan the DC when prompted. 

I've also had unfamiliar clerks (not my main PO) try to cross off my DC and add their green label variety.  But when I said their system would process my label and charge the correct amount, they gave it a try.  Amusing to watch the surprise on the face of a USPS employee as their own system processes the transaction exactly as I said it would lol!



Last Edited on: 3/26/10 9:57 PM ET - Total times edited: 1
Alice J. (ASJ) - ,
Date Posted: 6/16/2010 10:14 PM ET
Member Since: 5/13/2009
Posts: 39,740
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I had the same problem today. The postal clerk told me this is the last time she will take these preprinted  DC. She said her office has had meetings about them. Guess I will just use a different post office. I don't use the PBS mailing option becuase too often the price is off and I am not weighing all the books I send out. One of them today said it cost $10.47 postage.

Alice

Date Posted: 6/17/2010 7:07 AM ET
Member Since: 5/12/2010
Posts: 45
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I had a post office worker try to charge me the full 80 cents on top of the 27 cents I paid on PBS instead of the 19 cents. I frequent this post office a lot the postal worker is very nice and she admitted she didn't know how to do it. Perhaps your postal worker didn't have the guts to admit they didn't know, but I would diffenatly go back and complain.

Alice J. (ASJ) - ,
Date Posted: 6/17/2010 7:14 AM ET
Member Since: 5/13/2009
Posts: 39,740
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She said that we are getting a discount and that is not fair to the post office. Easy solution is just not to go to that post office again.

Alice

Date Posted: 6/17/2010 5:11 PM ET
Member Since: 8/16/2007
Posts: 15,186
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Alice - if they refuse to take your PBS DC, provide them with a copy of the above linked information, if they still refuse to honor it please tell them you will be turning them over to PBS's postal liason. You pay for the service provided and it is not within their right to make up their own rules and not honor it. Electronic Delivery Confirmation is a legitimate service the USPS offers and if they don't like it, then they need to work within their organization to change it, not harass customers. The fact that their computer systems ring the thing up perfectly fine, yet clerks still act all indignant about it just burns my britches.

We have had another member take grief from a nasty PO member about it for way to long. Once PBS got their liason involved the situation was remedied and the post office was corrected.

Subject: Clueless postal workers
Date Posted: 6/24/2010 10:50 AM ET
Member Since: 11/18/2005
Posts: 5,421
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I also vote for prepaid PBS postage and I can avoid the postal workers all together...but I do  have to say my post  office is great and have never had a problem with any of them....even if my favorite postal worker had to go and retire!!



Last Edited on: 8/10/10 7:23 PM ET - Total times edited: 1
Date Posted: 8/7/2010 3:06 PM ET
Member Since: 8/24/2008
Posts: 264
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I took a flat first class envelope to the post office yesterday. The worker told me that has been the rules for a couple of years and have just now started making it stick. Your book will arrive with post due on it for the confirmation form.  I brought it home and stuck a thick piece of styrofoam inside to make it fat and took it back, she laughed and said, "Go Girl" Styrofoam only makes it thick, not heavier.

Date Posted: 8/8/2010 3:43 PM ET
Member Since: 12/28/2006
Posts: 14,171
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Yes Carolyn, size and shape are important for some of the new postal rates.

Date Posted: 8/9/2010 9:15 AM ET
Member Since: 5/12/2010
Posts: 45
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The small town rural post office has no problem with the eDC it's the one near my work, in a more populated area, that has an issue and it's only ONE of the employees there who is such a cranky pants. Heck he was even grumpy when I mailed a flat rate box! So now I either go to the post office 4 miles down the road from work with that has an APC or I just print postage online through paypal.