Book Reviews of Difficult Conversations: How to Discuss what Matters Most

Difficult Conversations: How to Discuss what Matters Most
Difficult Conversations How to Discuss what Matters Most
Author: Douglas Stone, Bruce Patton, Sheila Heen
ISBN-13: 9780140288520
ISBN-10: 014028852X
Publication Date: 4/2000
Pages: 250
Rating:
  • Currently 4/5 Stars.
 17

4 stars, based on 17 ratings
Publisher: Penguin Putnam
Book Type: Paperback
Reviews: Amazon | Write a Review

3 Book Reviews submitted by our Members...sorted by voted most helpful

reviewed Difficult Conversations: How to Discuss what Matters Most on + 36 more book reviews
Helpful Score: 2
There's nothing like the difficult conversation that has to be done. You may have to tell a friend something that you know will hurt them deeply, you may have to tell the boss that you are quitting after many years of a friendly working environment, you may have to break off a relationship or who knows what else. Difficult conversations are a part of life and often a staple part of life with a teenager. That is where this book comes in. The authors discuss the structure of these conversations and how you can get to the heart of the matter with compassion and clarity so that each party gets through it as a team or with a minimum of emotional pain. It also examines why they are difficult conversations. In short it teaches how to examine situations in terms of how each person perceived what happened, how each person feels about the situation or is likely to feel when they are confronted, and the identity issues that are involved when discussing the subject. A fine book that will help many people learn how to deal with a difficult conversation...
reviewed Difficult Conversations: How to Discuss what Matters Most on + 4 more book reviews
Very helpful and enlightening book. I used this for a class though...so it does have underlining.
reviewed Difficult Conversations: How to Discuss what Matters Most on + 4 more book reviews
very insightful!