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Topic: Disappointed with books that can't be sent

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Subject: Disappointed with books that can't be sent
Date Posted: 1/27/2012 9:24 AM ET
Member Since: 10/18/2011
Posts: 7
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I am new to PBS and I love it.  I have been mailing and receiving books at a nice pace.  However, in the past three weeks I have received notices that a book is available that is on my wishlist and I accept it.  Then I get a message from the sender that they can't mail it to me because it doesn't meet the PBS standard.  Mind you, I don't have any special limitations or requests at all.   The latest one said that the book could not be found.  I know that the rules caution people to be careful in posting because it can disappoint the one who requests the book and is that ever true!  Two different senders have withdrawn their books because they say the books did not meet the basic PBS requirements.  Why post them in that case?  Guess I am really just whining. :)

 



Last Edited on: 1/27/12 9:26 AM ET - Total times edited: 2
Date Posted: 1/27/2012 9:48 AM ET
Member Since: 8/18/2008
Posts: 7,759
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I totally understand the frustration.  Another frustrating thing is when you're offered a WL book, you accept, and then it times out on the sender.  Why post it if you aren't ready to send it out?  My last 3 WL offerings have timed out, so I feel your pain!  I know it will eventually come, but the excitement then letdown is harsh!

Date Posted: 1/27/2012 10:08 AM ET
Member Since: 3/4/2007
Posts: 4,561
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Two different senders have withdrawn their books because they say the books did not meet the basic PBS requirements.  Why post them in that case?

Just a thought, but sometimes folks post a book without doing a careful check and only discover a problem after the book has been requested.  It's frustrating, but at least you know you're at the top of the WL and will be offered the next available copy. I'd much rather have someone turn me down because the book has a problem than receive a book that I can't repost down the line.

Welcome to PBS. smiley

Date Posted: 1/27/2012 10:52 AM ET
Member Since: 10/18/2011
Posts: 7
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Thanks for the empathy, Sheila, and thanks for the upside thought, Sandy!  :)

 

Date Posted: 1/27/2012 11:24 AM ET
Member Since: 8/16/2007
Posts: 15,200
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Definitely disappointing to have an offer cancelled, but SOOO much better than waiting 2 weeks to have the book show up and have it not meet the requirements and have to go through the whole process of telling the sender there's a problem and trying to get the credit back. At least this way, you are returned to the Wish List quickly to await a postable copy to be offered to you.

Date Posted: 1/27/2012 11:38 AM ET
Member Since: 10/13/2007
Posts: 36,445
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I had a book that looked great, then when it was requested I did the once over before I accepted it.  As I opened the book, the spine cracked and I had two halves not one whole.   I am not rough with books, but it was a cold dry day, and this was a 10yo book which was very thick,, (Tom Clancy was the author).
I then PM'd the requested and told them the issue and declined the request.. So my book WAS fine when I put it on my shelf to trade but it took 6 months to be requested and just died in my hands..

Date Posted: 1/27/2012 7:53 PM ET
Member Since: 10/6/2007
Posts: 460
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I've done that myself - had a book requested form me, I went to the shelf and pulled it for mailing, only to discover a cleaved spine.  I felt really bad about having missed it and then cancelled the transacation.  thankfully, it wasn't a wish-listed book and the requestor was very gracious about the whole thing.

MaryF

Bruce -
Date Posted: 1/27/2012 8:18 PM ET
Member Since: 12/19/2008
Posts: 3,412
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Sometimes a book may sit on the bookshelf for months or years waiting for that request. Perhaps when the book was posted it met the requirements but if the person has kids, grandkids, pets, or who knows what, they find the book is no longer postable when that request finally comes in. I once posted a book and found it was missing when it was finally requested (months later). One of the kids probably walked off with it or something. To this day, I've never found it.

Date Posted: 1/27/2012 11:06 PM ET
Member Since: 10/26/2011
Posts: 2,110
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And welcome to PBS!  Its definitely disappointing, I have been there myself.  But its better than waiting and waiting, having to mark it as a problem swap, and then not being able to repost it when your finished with it. Another possible answer if its not a WL book, is that perhaps they posted the book a long tme ago and it was perfectly within PBS standards then, but now that they look at it again when someone requests it...there's a water mark or a stain that wasn't there before and they didn't notice because no one had requested it.

 

Date Posted: 1/28/2012 12:24 PM ET
Member Since: 2/14/2010
Posts: 44
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sometimes books become unpostable after posting.

I pulled a book to be mailed and my water bottle leaked on the book on the way to work

so I had to cancel the request because it was not longer postable.

Date Posted: 1/28/2012 12:24 PM ET
Member Since: 2/14/2010
Posts: 44
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oops duplicate post



Last Edited on: 1/28/12 12:25 PM ET - Total times edited: 1
Date Posted: 1/28/2012 12:24 PM ET
Member Since: 2/14/2010
Posts: 44
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my computer hiccuped



Last Edited on: 1/28/12 12:26 PM ET - Total times edited: 1
Date Posted: 1/28/2012 10:16 PM ET
Member Since: 5/3/2006
Posts: 6,436
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That just happened to me today. I had printed out the wrapper and was doing a last look through... and there were all these stains I had completely missed seeing.

 

Date Posted: 1/28/2012 11:18 PM ET
Member Since: 6/24/2009
Posts: 41
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Once I had someone post a book on my WL, then PM me that they didn't want to part with it because it was a hardcover. I don't know how they didn't realize that when they posted it!

Date Posted: 1/29/2012 11:07 PM ET
Member Since: 10/23/2010
Posts: 244
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As other have stated, sometimes a sender has a book on their shelf for a very long time before someone requests it.  It might very well have been within guidelines when it was posted but then, if it's a good PBSer, they'll always double check before sending it out and then they find something that wasn't there on first inspection. I'd much rather have them cancel than send and then have to hash out an RWAP.  It doesn't happen often, just seems like you hit a patch of bad luck.  I had the same thing with books going lost.  Never had that happen before and then had 3 in 2 months time.  Fortunately I get to keep my credit but unfortunately for the senders, none of them used PBS DC so they're just out of luck.

But an option, if it's a book you've really waited for a long time and really want, is to PM the person and find out what kind of damage they're talking.  In the case of the lost book, that obviously won't do any good but if it's minor damage that you can live with just to get the book read, ask them if you can have it as a freebie if you order another book from them.  If they can't post it on PBS then they obviously don't get credit and they're only options are to throw it away, donate it, or garage sale it so they might be willing to do a deal like that if they have something else you'd want.

I did that with someone; I posted a hardback book in near new condition.  It was requested and I go to mail it out and did one last flip through to make sure no papers stuck in there and all that stuff and dang it, if I didn't find a huge black marker spot on one page and it had bled through about 5 pages behind it too.  It didn't obscure the reading at all but it looked bad and I just didn't feel comfortable sending it out. So I told the person what was up and offered to send it anyway, as a freebie,  if they wanted one of my other books too.  I got my credit, they got 2 books, no worries of RWAP, and all was good.

Date Posted: 1/30/2012 6:02 PM ET
Member Since: 10/18/2011
Posts: 7
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Thank you all for posting.  As I said, I had three of those in about the space of two weeks and I am just whining.  As to the post of promoteliteracy, I probably should have sent  PM and asked what type of damage to see if they would be willing to send it.  Those particular books would be books that I would have kept and would not have expected to be able to swap again anyway.  Again, thank you all for the various reminders.