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If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently
If Disney Ran Your Hospital 9 1/2 Things You Would Do Differently
Author: Fred Lee
Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare. In this unique book, he focuses on the similarities between Disney and hospitals--both provide an "experience," not just a service. It shows how hospitals can em...  more »
ISBN-13: 9780974386003
ISBN-10: 0974386006
Publication Date: 4/1/2004
Pages: 215
Edition: 1st
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Publisher: Second River Healthcare
Book Type: Hardcover
Other Versions: Paperback
Members Wishing: 0
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