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Topic: Am I doing the right thing?

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Subject: Am I doing the right thing?
Date Posted: 2/23/2010 9:03 PM ET
Member Since: 9/20/2009
Posts: 125
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Ok so I haven't really had many problems with swapping but this one really bothers me, Im gonna lose sleep I know it.....

First time ever I posted a deal in the bazaar for 3/1 and received a PM asking for 4/1, I said OK. I sent out 8 books to a member for 2 credits. She received them both with problems, sent me a PM telling me one book had rips over 1 inch on front and back and inside and another had food smudges on pages 4-6. She wants a refund of a credit. Here's my thoughts.......I check all books and I know without a doubt there were no rips on the covers, possible I could have missed the smudges and/or rip inside the book (I did not page through and it's been awhile since I read them with my son who could have been eating Cheetos.......). Under a normal 1 bk for 1 cr deal, absolutely no hesitation would refund credit, apologize and probably send her another book for free out of guilt.

But......I know there were no rips, I sent her 8 books for 2 credits, I paid almost $5.00 to ship them.  And I feel like I am being taken advantage of.

I am probably going to just refund the credit, but what would you guys do??????

Date Posted: 2/23/2010 9:34 PM ET
Member Since: 7/31/2007
Posts: 2,690
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I wouldn't refund the credit...

Date Posted: 2/23/2010 9:44 PM ET
Member Since: 8/25/2007
Posts: 13,134
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I'd send a PM nicely saying that you did not see any problems with the books before you mailed them and since you were nice enough to give her an 8-for-2 deal and spent X amount in postage, sorry but a credit refund is not felt to be necessary in this situation.

Date Posted: 2/23/2010 9:55 PM ET
Member Since: 9/20/2009
Posts: 125
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I did send her a PM, telling her I did not see any problems (in a nice way). I apologized for the inconvenience. I told her she still got a good deal even taking the two books out. I explained I didn't think it was fair to me to refund the credit, I never offered a 6/1 deal. But she is not happy. I hate it when people are unhappy. I don't want to refund the credit, but I don't want to create a problem or be unfair.  I was just curious what other members might do in this situation. Thanks for your input!!

Date Posted: 2/23/2010 9:56 PM ET
Member Since: 6/19/2008
Posts: 5,675
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What Dawn said..

Date Posted: 2/23/2010 10:04 PM ET
Member Since: 6/4/2007
Posts: 2,941
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Found the Help Doc on Discussion Forums:

Book Bazaar

  • This is the place to advertise your bookshelf and "make a deal"
    • Members often post "deals" or "bargains" in the Book Bazaar, hoping to clean out their bookshelves and earn some credits.   We do not officially support such deals (there is no credit compensation for unsatisfactory or unfulfilled swaps). (emphasis is mine)

There you go :)



Last Edited on: 2/23/10 10:08 PM ET - Total times edited: 1
Date Posted: 2/23/2010 10:11 PM ET
Member Since: 8/15/2007
Posts: 3,044
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I would not refund the credit. You know there were no rips on the outside. A small smudge on the inside of one book out of eight should not have registered as a problem for her when you were so generous with your deal. You went above and beyond your offered deal. I find it a little greedy for her to demand a credit back for a book she got completely free in this case. Like you said, if it was a 1 book/1 credit deal then I'd refund, but this is ridiculous, imo. I wouldn't budge and would just take the black mark on my account if she refuses to mark it resolved.

Date Posted: 2/23/2010 10:12 PM ET
Member Since: 9/20/2009
Posts: 125
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I reread the help docs but I forgot to look there!!! Thanks James!!

Date Posted: 2/23/2010 10:31 PM ET
Member Since: 2/21/2009
Posts: 2,925
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I'm sorry you ran into that, I think you got unlucky - I've frequently offered deals and and have never run into that situation, and the vast majority are ecstatic to get such a bargain. A "little greedy" is putting it mildly I think. You were generous, and don't deserve to lose a minute of sleep! 

Date Posted: 2/23/2010 10:37 PM ET
Member Since: 6/4/2007
Posts: 2,941
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Terra, there are a good deal more Docs than one might initially think.  I just happened to remember dealing with this type of question over a year ago, and thanks to the Search All Forums I found it.  Since I'm the one who had actually found the information before, I figured it best to just cite the appropriate Help Doc, rather than myself lol



Last Edited on: 2/23/10 10:38 PM ET - Total times edited: 1
Date Posted: 2/23/2010 10:59 PM ET
Member Since: 12/31/2009
Posts: 3,995
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You sent her 6 free books at your expense. That was incredibly generous of you. Most people see kindness as a virtue, a few will see it as a weakness and try to use it to their advantage. I know it's your decision but, I personally see this as an extremely unreasonable demand.

Date Posted: 2/23/2010 11:45 PM ET
Member Since: 7/22/2009
Posts: 2,617
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I would not refund a credit and I would not lose any sleep over it. I find it mind-boggling that the requestor would even ask for a return of credit under these circumstances.

Date Posted: 2/24/2010 12:04 AM ET
Member Since: 9/20/2009
Posts: 125
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Thanks so much for all the help and input. I wasn't sure what to do. I sent her a PM telling her I was going to be firm and stick to the deal and I copied the Bazaar rule (Thanks again James!!). It'll probably be a black mark but....fair is fair.  I love the deals you get at the Bazaar and I think its a great system, everyone makes out.  Now I can sleep!!!!

Date Posted: 2/24/2010 12:27 AM ET
Member Since: 8/9/2007
Posts: 4,058
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If the PBS team ever has cause to look at your transaction history, Terra, they'll see it for what it is.  No matter what you decide to do in a problem transaction, the main thing is to explain your POV in the transaction dialogue, so that the PBS team can see it if they ever have a reason to look.  And in the meantime, don't worry about.  I'm actually kind of shocked that someone would finangle you into an 8 for 2 deal and then have the nerve to ask for a credit refund:P

Date Posted: 2/24/2010 12:38 AM ET
Member Since: 2/12/2009
Posts: 80
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deleted



Last Edited on: 3/22/10 6:45 PM ET - Total times edited: 6
Date Posted: 2/24/2010 1:32 AM ET
Member Since: 9/20/2009
Posts: 125
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Marie you might want to reread everything I wrote, all I did was state the short facts of our transaction and ask for member input. I am trully sorry you are unhappy about a deal that should be a pleasant experience for both of us. All of the books I post are thoroughly checked before I post and before I ship. Mistakes and oversites happen, I admitted my son could have had something on his fingers that smudged inside pages and that I could have missed that. However I did send you 8 books and when you received them you did mark both books as received damaged. That is how it is showing in my archive. I sent out apx 30 GB books last week and you are the only receiver who had an issue. Also, I am entitled to make/change a deal on my bookshelf if I so choose. Last, I came to this forum for advice to resolve this fairly for both of us and it seems that everyone thinks we made a fair exchange and I should not refund the credit, which is what I sent to you in the PM.

Any other ideas or input?

Date Posted: 2/24/2010 1:35 AM ET
Member Since: 12/29/2009
Posts: 287
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Whenever I get deals for more than one book a credit, I'm not picky. If they're bent and banged up, I figure it's worth it since I saved myself a whole lot of credits. Don't refund the credit.

Subject: for what it's worth...
Date Posted: 2/24/2010 2:20 AM ET
Member Since: 6/4/2007
Posts: 2,941
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This is the response I got to feedback regarding this very issue a few years ago:

 

Dear James,
 
Our "official" position is in the Help Center's description of the Book Bazaar. We provide a place to offer deals (the Book Bazaar), and we've placed some limits on the types of deals (i.e. no trading books for cash, or for more than 1 credit). Beyond that, we try very hard not to get involved and we won't refund credits for a deal unless we would have refunded them for a regular request. Occasionally we do step in and handle situations where a member sent the wrong books and abandoned his account without rectifying the problem, or if a member is stealing books or credits we will step in and suspend that member's account.
 
It's not a huge concern for us as to whether a member marks the requested book received with a problem or not in a deal where a free book has a problem. We would mainly like people to use common sense in their interactions with each other. We don't take action against a sender for one problem swap, and this whole idea of "black marks" generally gets blown way out of proportion by the membership as a whole, but especially in the forums. We guess we have eBay's feedback mechanism to thank for that.
 
Thank you for being a Charter Member of the best book club in America. Please tell everyone who enjoys reading about our club, because the more members we have the more books for everyone to trade!
 
Have a great day!
 
The PaperBackSwap Team

eta: make of it what you will, and work it out with each other (or don't, either way it's between the sender and requester, and doesn't need to become a fracas the spills into the forums.)



Last Edited on: 2/24/10 2:23 AM ET - Total times edited: 1
Date Posted: 2/24/2010 4:34 AM ET
Member Since: 10/23/2005
Posts: 7,719
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Thank you, JimiJam.

Date Posted: 2/24/2010 10:12 AM ET
Member Since: 8/27/2005
Posts: 4,129
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Books offered in a deal that are posted on your bookshelf, DO need to meet the posting requirements.  If some of the books don't meet the posting guidelines, they should be listed separately in your deal offer, not posted to your shelf.

Date Posted: 2/24/2010 10:39 AM ET
Member Since: 3/5/2009
Posts: 102
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deleted due to prior edit



Last Edited on: 2/25/10 8:22 AM ET - Total times edited: 1
Date Posted: 2/24/2010 11:05 AM ET
Member Since: 8/15/2007
Posts: 3,044
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I think that the receiver still got a 6 for 2 deal even if there are two that really are damaged. That's still a really good deal. I'm with katlynava, when doing deals, I think it's better to not be as picky since you saved at least 1 credit or more depending on the deal. Unless all the books have problems, I would assume it was a simple oversight that shouldn't be marked RWAP.

I looked on Amazon and Goosebumps books are $4.99 each. That means they'll be at least that much in a store like B&N or Borders as well. So I don't know how you would know if someone got them at the used bookstore or garage sale for only $1 or not. 6 for 2 on books that are $5 a piece is still a good deal, imo.



Last Edited on: 2/24/10 11:28 AM ET - Total times edited: 1
Date Posted: 2/24/2010 11:08 AM ET
Member Since: 2/28/2008
Posts: 2,553
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Were the 2 books marked RWAP the actual books that were damaged? Or was a postable book marked RWAP to cover for the damaged book received in the deal?



Last Edited on: 2/24/10 11:09 AM ET - Total times edited: 1
Date Posted: 2/24/2010 11:23 AM ET
Member Since: 8/9/2007
Posts: 4,058
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Boy, this has forum drama written all over it...

I'm just going to raise one point & then everyone directly involved, feel free to squabble at will - although it'd be nice if that took place in PMs...  When a member posts a problem & asks for advice on how to handle it, the answers aren't carved in stone & are basically "best guess" based on the information the OP includes in their post.  One thing that is, and should be, frowned upon is "outing" or identifying the other party in the dispute.  They should remain anonymous, and the Q&A largely rhetorical. When the other party in the dispute decides to post & "defend" themselves, the dispute is no longer anonymous, the discussion no longer rhetorical.  Even worse when a third party chimes in with inside information about one or the other party, supposedly to aid every Tom, Dick, & Heloise on the forum in deciding who is at fault or in the right.  To put it bluntly, it's none of their business.  Transaction disputes in such specific terms are between the parties involved and the PBS team.  Anonymous questions that don't identify anyone but the OP are fine, but personal disputes; this ain't the place for it.  Just MHO - but I know from seeing it firsthand in the past, it never comes to anything good, and it's best done in private.



Last Edited on: 2/24/10 11:26 AM ET - Total times edited: 1
Date Posted: 2/24/2010 11:34 AM ET
Member Since: 11/14/2005
Posts: 1,442
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agree 100% with what Kim said

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