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Topic: Don't like

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Subject: Don't like
Date Posted: 11/24/2007 7:44 AM ET
Member Since: 6/26/2005
Posts: 2
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Date Posted: 11/24/2007 7:45 AM ET
Member Since: 6/26/2005
Posts: 2
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I don't like that I can't get a answer to my questions like before.

I want to know about my credits , if I am getting the correct amount for audio books and now there is a list of questions with answers and it is not one of them. I use to be able to contact the libraran and get an personal answer. I miss that

Date Posted: 11/24/2007 8:01 AM ET
Member Since: 7/19/2007
Posts: 594
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On your "My Account" tab, there is a "Credit Registry" that you can click -it's near the right hand side- and it will spell out where every credit went and every credit gained.

Date Posted: 11/24/2007 8:41 AM ET
Member Since: 8/24/2005
Posts: 504
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I get a personal response when I write. It usually takes a day or two, though.

And I only write when I really can't figure the answer out, sometimes months go by and PBS doesn't hear from me. Lately with the rash of books not marked received, they've gotten at least 3 messages from me though.

Date Posted: 11/24/2007 9:41 AM ET
Member Since: 10/14/2005
Posts: 333
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Jeanne,

Post your question or PM me with it and I'll see if I can help you. 

Ronda

Date Posted: 11/24/2007 10:02 AM ET
Member Since: 4/6/2007
Posts: 729
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You can always use the Live Help feature under the Help Center tab - that'll get your message to a real live person who is online - like me!  That's what Tour Guides are here for.